ComPay

A tailored payments solution for the Ports Community

ComPay is an online payment system used by the Port Community for paying freight and storage invoices. It was developed by understanding the specific needs of the Ports Community, and offers savings in both time and money while reducing the risk of delays or errors:

■ Immediate payment notification after authorisation, allowing for faster release of freight.

■ Next day settlement for debit payments from the point of authorisation.

■ Eliminate cheque transactions, third-party handling, and bank fees.

■ Easy reconciliation and management of payment process, reducing admin resources.

Register with ComPay to enjoy the benefits

Connecting to business partners through ComPay delivers a range of mutual benefits and convenience:

■ Make payments to each other simply by selecting the payee code or name.

■ Automate reporting to reconcile payments.

■ Administrators can set daily limits and have double authorisation for larger payments.

Benefits for non-ComPay Members, too

Customers or clients with a valid credit card can make payments to any ComPay member without the need to register.

Pricing & Fees

There are 2 types of fees associated with ComPay:

Transaction fees

The transaction fee is $1.60 plus GST and applies to the entire transaction. So you can have multiple invoices or storage payments in one transaction and only incur a $1.60 fee.

Credit Card Processing Fee (CCPF)

If you’re paying by credit card, the applicable CCPF is as follows.

For ComPay members:

■ Visa – 1.93%

■ Mastercard – 1.93%

■ Diners – 3.3%

For non-registered users:

■ Visa – 2.75%

■ Mastercard – 2.75%

■ Diners – 3.85%

* We do not accept American Express cards.

Before making a decision on if this product is right for you, please refer to the ComPay Product Disclosure Statement for a full outline of all terms and conditions.

Register for OneStop ComPay today:

FAQs

Your questions answered.

OneStop Account Management Forgotten your password?

Did you know you can use the “forgotten password” feature on the login screen to update your password anytime? Click Here to update or change your password.

General What does a ComPay debit or credit look like on my bank statement?

ComPay debits and credits will will appear on your bank statement in the following format:

CP-DD/CC-123456-DDMM

Each segment is explained in the table below:

SEGMENT	DEFINITION

CP	ComPay
DD/CC	DD = Direct Debit payment CC = Credit Card payment
123456	Your company’s ComPay Client ID. This is also the ID that you use to log on to ComPay
DDMM	Settlement day and month. For example: 0312 means 3rd of December

General How much does it cost to use ComPay?

Registering and becoming a ComPay member is FREE.

To receive payment through ComPay is also FREE.

The only fees charged are to the payer, the one who is making the payment. For more information, go to the Pricing Tab.

General How is Dual Authorisation set up?

It depends on:

■ If you’re about to sign up, you can nominate on the Direct Debit Form if Dual Auth is required. You may select a minimum dollar amount for when dual authorisation becomes applicable.

■ If you’re an existing ComPay member, the Master Administrator can email the Service Desk advising you wish to set it up. The Master Admin can then assign individual users authorisation level 1 or 2 on the Admin page.

General When should I expect the funds in my account?

All payments must be authorised by 15:30 pm Australian Eastern Standard Time (EST). If authorised after 15:30 pm, the payment is counted from the following day.

Use the below table as a guide to see when you or your payee will receive a payment via ComPay.

Debit payments

Day payment is authorised	From Payer’s account	Day money is credited to Payee
Monday	Monday	Tuesday
Tuesday	Tuesday	Wednesday
Wednesday	Wednesday	Thursday
Thursday	Thursday	Friday
Friday	Friday	Monday
Saturday	Monday	Tuesday
Sunday	Monday	Tuesday
All payments must be authorised by 15:30 pm AEST. If authorised after 15:30 pm, the payment is counted from the following day.

Credit card payments

Day payment is authorised	From Payer’s account	Day money is credited to Payee
Monday	Monday	Wednesday
Tuesday	Tuesday	Thursday
Wednesday	Wednesday	Friday
Thursday	Thursday	Monday
Friday	Friday	Tuesday
Saturday	Monday	Wednesday
Sunday	Monday	Wednesday
All payments must be authorised by 15:30 pm AEST. If authorised after 15:30 pm, the payment is counted from the following day.

Pay anyone payments

Day payment is authorised	From Payer’s account	Day money is credited to Payee
Monday	Monday	Tuesday
Tuesday	Tuesday	Wednesday
Wednesday	Wednesday	Thursday
Thursday	Thursday	Friday
Friday	Friday	Monday
Saturday	Monday	Tuesday
Sunday	Monday	Tuesday
All payments must be authorised by 15:30 pm AEST. If authorised after 15:30 pm, the payment is counted from the following day.

General I just accidentally made an incorrect payment, can it be stopped?

Yes, both the payer and the payee can cancel a debit payment via ComPay:

■ Just log onto ComPay and Go to Payments -> Cancel payment menu option

■ Once you request for cancellation – we will send the request to the other party via email. They are then required to approve or reject the request. Once approved or rejected, you will receive an email.

■ You can only cancel before the daily settlement (3:15 pm Eastern Standard Time each day).
If the approval of the cancellation does not occur by the settlement time, the payment cannot be stopped. You will have to organise the reversal of funds directly with the payee.

Instructions on how to cancel a debit payment via ComPay can be found here.

Registration How do I register my company to receive credit card payments?

You can register for ComPay to receive payments from other members. And you can also register to receive Credit Card payments from unregistered users.

There is a monthly fee of $50 + GST for this feature though, and it can be switched on by completing and returning this ComPay Credit Card Receipt Form to helpdesk@1-stop.biz or by fax to (02) 9567 9967.

If your company already has a ComPay account, be sure to enter your Client ID on the form.

Product Disclosure Statement Where can I view the Product Disclosure Statement?

You can view the ComPay Product Disclosure Statement here: https://www.1-stop.biz/product-disclosure-statement/