ComPay

 

A tailored payments solution for the Ports Community

ComPay is an online payment system for paying freight and storage invoices. Developed with an understanding of the specific needs of the Ports Community, it offers savings in both time and money while reducing risk of delays or errors:

  • Immediate payment notification after authorisation, allowing faster release of freight.
  • Next day settlement for debit payments from the point of authorisation.
  • Eliminate cheque transactions, third party handling and bank fees.
  • Easy reconciliation and management of payment process, reducing admin resources.
 

Register with ComPay to enjoy the benefits

Connecting to business partners through ComPay delivers a range of mutual benefits and convenience:

  • Make payments to each other simply by selecting the payee code or name.
  • Automate reporting to reconcile payments.
  • Administrators can set daily limits and have double authorisation for larger payments.

Benefits for non-ComPay Members, too

Customers or clients with a valid credit card can make payments to any ComPay member without the need to register.

 

Plans & Pricing

There are 2 types of fees associated with ComPay:

Transaction fees

The transaction fee is $1.60 plus GST, and applies to the entire transaction. So you may have multiple invoice or storage payments in the one transaction and only incur the small $1.60 fee.

Credit Card Processing Fee (CCPF)

If you’re paying by credit card, the applicable CCPF is as follows.

For ComPay members:

  • Visa – 1.93%
  • Mastercard – 1.93%
  • Diners – 3.3%

For non-registered users:

  • Visa – 2.75%
  • Mastercard – 2.75%
  • Diners – 3.85%

Register for ComPay today

 

Register for access

 

FAQs

Your questions answered.
General What does a ComPay debit or credit look like on my bank statement?

ComPay debits and credits will will appear on your bank statement in the following format:

CP-DD/CC-123456-DDMM

Each segment is explained in the table below:

SEGMENT DEFINITION
CP ComPay
DD/CC DD = Direct Debit payment
CC = Credit Card payment
123456 Your company’s ComPay Client ID. This is also the ID that you use to log on to ComPay
DDMM Settlement day and month. For example: 0312 means 3rd of December
General How much does it cost to use ComPay?

To register and become a ComPay member is FREE.

To receive a payment through ComPay is also FREE.

The only fees charged are to the payer, the one who is making the payment. For more information, go to the Pricing page.

General How is Dual Authorisation set up?

It depends on:

  • If you’re about to sign up, you can nominate on the Direct Debit Form if Dual Auth required. You may select a minimum dollar amount for when dual authorisation becomes applicable.
  • If you’re an existing ComPay member, the Master Administrator can email the Service Desk advising you wish to set it up. The Master Admin can then assign individual users authorisation level 1 or 2 at the Admin page.
General When should I expect the funds in my account?

All payments must be authorised by 15:30 Australian Eastern Standard Time (EST). If authorised after 15:30, the payment is counted from the following day.

Use the below table as a guide to see when you or your payee will receive a payment via ComPay.

Debit payments
Day payment is authorised From Payer’s account Day money is credited to Payee
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Saturday Monday Tuesday
Sunday Monday Tuesday
All payments must be authorised by 15:30 AEST. If authorised after 15:30, the payment is counted from the following day.
Credit card payments
Day payment is authorised From Payer’s account Day money is credited to Payee
Monday Monday Wednesday
Tuesday Tuesday Thursday
Wednesday Wednesday Friday
Thursday Thursday Monday
Friday Friday Tuesday
Saturday Monday Wednesday
Sunday Monday Wednesday
All payments must be authorised by 15:30 AEST. If authorised after 15:30, the payment is counted from the following day.
Pay anyone payments
Day payment is authorised From Payer’s account Day money is credited to Payee
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Saturday Monday Tuesday
Sunday Monday Tuesday
All payments must be authorised by 15:30 AEST. If authorised after 15:30, the payment is counted from the following day.
General I just accidentally made an incorrect payment, can it be stopped?

Yes, both the payer and the payee can now cancel a debit payment in ComPay:

  • Just log onto ComPay and Go to Payments -> Cancel payment menu option
  • Once you request for cancellation – we will send the request to the other party via email. They are then required to approve or reject the request. Once approved or rejected, you will receive an email.
  • You can only cancel before the daily settlement (3:15pm Eastern Standard Time each day).
    If the approval of the cancellation does not occur by the settlement time, the payment cannot be stopped. You will have to organised the reversal of funds directly with the payee.

Cancel Payment_315pm

Registration How do I register my company to receive credit card payments?

You can register for ComPay to receive payments from other members. And you can also register to receive Credit Card payments from unregistered users.

There is a monthly fee of $50 + GST for this feature though, and it can be switched on by completing and returning this ComPay Credit Card Receipt Form to helpdesk@1-stop.biz or by fax to (02) 9567 9967.

If your company already has a ComPay account, be sure to enter your Client ID on the form.

User Guides

How-to, training resources and trouble shooting.
Description Type Version Link
ComPay User Guide 1.0 pdf

Technical Specifications

Integration, technical requirements and specifications.
Description Type Version Link
ComPay Integration Specification 1.0 pdf