Software Notes

Check in here to stay updated on our latest bug-fixes and software upgrades.

/ May 13, 2022

1-Stop EIDO: Software Upgrade – Saturday, 21 May 2022

On Saturday 21 May, between 12:30 pm – 16:30 pm (AEST), 1-Stop will be migrating our EIDO Service to our new CargoConnect Platform.

During the migration period, EIDO Web will not be available and new EIDO messages will be on hold until the deployment has been completed. Users will be redirected to the new EIDO Web, and all EIDO messages will be processed as per usual after deployment.

Please note: this does not affect any other 1-Stop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or at helpdesk@1-stop.biz

Thank you for your patience.

Modal / May 10, 2022

1-Stop Modal: Software Upgrade – 17 May 2022

On Tuesday 17 May, 1-Stop will be conducting a software upgrade across our 1-Stop Modal product.

The upgrade will occur from 19:00 pm – 21:00 pm (AEST).

There will be no disruptions to 1-Stop Modal and Modal VBS during the upgrade period.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

ComPay / March 25, 2022

1-Stop ComPay: Emergency Maintenance – 25 March 2022

Please be advised we are currently conducting emergency maintenance to the ComPay website.

The maintenance will be running until 8 pm AEDT (Friday, 25 March 2022). During this time the ComPay website will be unavailable.

Please note: this does not affect any other 1-Stop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

MSIC / February 25, 2022

1-Stop MSIC: Software Upgrade – 3 March 2022

Please be advised that on Thursday 3 March 2022, 1-Stop Connections will be conducting a software upgrade to the MSIC application. The upgrade will occur between 20:00 pm – 21:30 pm (AEDT). During the upgrade period the MSIC website and VBS manifesting for Australian terminals using MSIC will be disrupted intermittently.

During this time:

  • 1-Stop VBS users will be unable to create truck manifests
  • 1-Stop VBS users will be unable to add or validate drivers to truck manifests
  • The MSIC website will be unavailable for new card issues or renewals

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

MSIC / November 25, 2021

1-Stop Software Upgrade: Invoice System – 25 November 2021

Please be advised on Thursday 25 November 2021 from 5:30 pm – 6:00 pm (AEST), 1-Stop will be performing software upgrades across our invoice solution, GENI.

During this time users will not be able to make payments from the outstanding invoice screen. We recommend all users make payments prior to this time or again after 6:00 pm to avoid any delays. If users receive an error message after the upgrade period, we recommend for you to log out and log back in.

Please note: during this time all other 1-Stop services will be available.

If you have any questions please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.
1-Stop Connections

MSIC / November 10, 2021

Scheduled Maintenance Notice – PRA Messaging Upgrade

1-Stop will be conducting software maintenance on our PRA Messaging Services to create better reliability and scalability of the PRA service. the software maintenance will occur throughout October and November 2021, commencing on 26 October 2021.

The upgrade will focus on outbound messaging, with no disruption expected for users. However, it is recommended that all PRAs are run in advance of the upgrade windows in case there is a delay in the messages being sent. In the unlikely event of delays in messaging, please allow up to 60 minutes for the messages to clear.

The PRA Messaging services upgrade will happen as per the following dates and times:

Terminal Operator

Terminal ID Upgrade Date

Upgrade Time (AEST)

 

WEEK 1:

LINX Cargo Care

LNXDW 26 October 2021 12:30 PM
LINX Cargo Care LNXEP 26 October 2021

12:30 PM

 

AAT Terminals

AATFI 28 October 2021 12:30 PM

AAT Terminals

AATPK 28 October 2021

12:30 PM

AAT Terminals AATAD 28 October 2021

12:30 PM

 

WEEK 2:

Hutchison Ports Australia Pty Limited

HPAFI 2 November 2021

12:30 PM

Hutchison Ports Australia Pty Limited HPAPB 2 November 2021

12:30 PM

 

Victorian International Container Terminal Limited

VICTM 8 November 2021

12:30 PM

 

WEEK 4:

Patrick Terminals

ASES1 16 November 2021

12:30 PM

Patrick Terminals ASLFR 16 November 2021

12:30 PM

 

Patrick Terminals

ASLPB 18 November 2021

12:30 PM

Patrick Terminals

PTFIT 18 November 2021

12:30 PM

 

WEEK 5:

Qube Ports

CONBE 23 November 2021 12:30 PM

Qube Ports

CONDW 23 November 2021 12:30 PM
Qube Ports QBESP 25 November 2021

12:30 PM

Qube Ports QBPHD 25 November 2021

12:30 PM

 

WEEK 6:

DP WORLD PORTS

CONFR 30 November 2021 12:30 PM

DP WORLD PORTS

CONWS 30 November 2021

12:30 PM

 

DP WORLD PORTS

CTLPB

2 December 2021

12:30 PM

DP WORLD PORTS DPBNE 2 December 2021

12:30 PM

 

Users will see a change in the application behaviour until the new PRA application has been introduced. In the current system, users can see a record for lodged PRA in the PRA status screen straight away but during the cutover phase, users will only be able to see a record upon response for a 1-Stop service or a Terminal’s response. In other words, until APERAK is being received, Lodged PRA records won’t be visible.

1-Stop recommends for you to wait a few minutes after the PRA lodgement before checking the status of PRA. This wait time depends upon the terminal’s response time, for some terminals it is approximately a 1-2 minute wait but for others it can take up to 15 minutes because of batch processing.

If you have any questions please contact our helpdesk on 1300 881 055 or at helpdesk@1-stop.biz

Thank you for your patience during these upgrade windows.

1-Stop Gateway / November 9, 2021

Scheduled Maintenance Notice: Central Customer Database (CCD) Upgrade – Sunday 14 November 2021

On Sunday, 14 November, from 9:30 pm – 12:00 am (AEDT) 1-Stop Connections will be conducting a software upgrade on our Central Customer Database. CCD is used for maintaining customer login and user information for the following 1-Stop services:

  • VBS
  • 1-Stop Gateway
  • 1-Stop Modal
  • TMS products
  • Invoicing

During the upgrade period, users will be unable to create new registrations, change their passwords or update their personal information. In addition, users may briefly experience intermittent disruption during logins to the web systems during the maintenance period.

If you experience any errors after the upgrade, please log out and clear your cache before logging back in.

Please note: this does not affect EDI messaging during the upgrade.

Thank you for your patience.

1-Stop Gateway / October 26, 2021

1-Stop Software Upgrade: Invoice Database- Tuesday 2 November 2021

On Tuesday 2 November from 7:00 pm – 9:00 pm (AEDT), 1-Stop will be performing a software upgrade across our invoice platform that is accessed through the 1-Stop VBS.

During this time the invoicing platform (including invoice history and invoice payments) will not be available to users.

If users experiences error messages after the upgrade period, we recommend for you to log out and clear your cache before logging back in.

Please note: during this time all other 1-Stop services will be available.

If you have any questions please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

1-Stop Gateway / October 5, 2021

1-Stop Infrastructure Maintenance: Saturday 9 October 2021

Please be advised of scheduled maintenance taking place on Saturday 9 October 2021 between 10:00 pm AEST and 2:00 am AEST.

Messages sent during this time will sit idle, and at the conclusion of the maintenance period, all messages in the queue will be sent. These include the below:

  • Pre-Receival Advice (PRA) Messages
  • Electronic Import Delivery Order (EIDO) Messages
  • Movement Messages
  • Custom Messages
  • Booking Lists Messages
  • Train Consist Messages
  • Vessel Schedules
  • Load List Messages
  • ComTrac Messages

It is recommended to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz

Thank you for your patience during this maintenance window.

 

1-Stop Gateway / July 23, 2021

1-Stop TMS: Software Upgrade – 1 August 2021

On Sunday 1st August, 1-Stop will be conducting a software upgrade across our 1-Stop TMS product.

The upgrade will occur from 7 am – 12 pm (AEST).

During this time, the TMS & Arrive solutions will not be available. Carriers and Truck Drivers will not be able to access the Deliver mobile app during this time.

Thank you for your patience.