Software Maintenance

Please be advised that OneStop will be conducting an upgrade to the ComPay application on Monday, 30 September 2024, between 20:00 pm and 22:00 pm (AEST).

During this time, the ComPay application will be unavailable to all users. We recommend users ensure all payments are processed before the upgrade window to avoid delay.

If users experience error messages after the upgrade period, we recommend that you log out and clear the cache before logging back

Please note this does not affect any other OneStop products.

If you notice any issues after maintenance, please raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will conduct a software upgrade to the MSIC application on Monday, 16 September 2024, between 20:00 pm – 22:00 pm (AEST).

During the upgrade window, there should be no impact to MSIC users.

Please note this does not affect any other OneStop products.

If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting system maintenance to the VBS platform during the following times:

• Tuesday, 24 September 2024, between 16:00 pm to 17:00 pm (AEST) – All ContainerCo VBS sites, all LPC VBS sites, and APMCLL VBS site.
• Tuesday, 24 September 2024, between 21:00 pm to 22:00 pm (AEST) – DP World Fremantle VBS site
• Wednesday, 25 September 2024, between 19:00 pm to 20:00 pm (AEST) – All AutoCare VBS sites
• Wednesday, 25 September 2024, between 21:00 pm to 22:00 pm (AEST) – Patrick East Swanson VBS site, DP World West Swanson VBS site, ContainerSpace VBS site, and Victoria International VBS site.
• Sunday, 29 September 2024, between 18:00 pm to 19:00 pm (AEST) – ACFS, Tyne ACFS & Tyne MT VBS sites, Asian Terminals VBS site, Manila International Container Terminal VBS site, Patrick Fremantle VBS site, and Intermodal Container Services VBS site.
• Monday, 30 September 2024, between 19:00 pm to 20:00 pm (AEST) – AAT Fisherman Islands VBS site, Patrick Port Botany VBS site, DP World Port Botany VBS site, and Port of Newcastle VBS site.
• Monday, 30 September 2024, between 21:00 pm to 22:00 pm (AEST) – CargoLink/Patrick PortRail VBS site, DP World Brisbane VBS site, Patrick Fisherman Islands VBS site, and DP World Brisbane Container Park VBS site.

Carriers may experience booking and/or manifesting confirmation delays and errors during the maintenance window. We recommend for Carriers experiencing delays or errors to retry booking and/or manifesting after the maintenance window

Please note this does not affect any other OneStop products.

If you notice any issues after the maintenance period, please raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be performing a software upgrade on the following products on Monday, 5 August 2024, between 12:30 pm – 13:30 pm (AEST):

• Gateway
• ComTrac
• CMR
• RTR

There is no expected outage or disruption during the upgrade window. If users experience unusual behaviour after this period, we recommend you raise a support ticket via our help centre.

Please note this does not affect any other OneStop products not listed above.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting a software upgrade to our OneStop Modal application on Sunday, 21 July 2024 (AEST), between 11:59 pm and 02:00 am on Monday, 22 July 2024 (AEST).

During this time, OneStop Modal and OneStop Modal VBS will be unavailable to users.

Please note this does not affect any other OneStop products.

If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an emergency infrastructure maintenance on Monday, 1 July 2024 between 13:00 pm and 14:30 pm (AEST).

There is no expected outage or disruption during the maintenance window. If you notice any issues during or after maintenance, please raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled maintenance to our OneStop EIDO Messaging Services on Monday, 20 May 2024 between 12:00 pm and 13:00 pm (AEST), and on Monday, 27 May 2024 between 12:00 pm and 13:00 pm (AEST).

There is no expected outage or disruption during the maintenance window. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or [email protected].

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled maintenance to our OneStop PRA Messaging Services on Monday, 29 April 2024 between 12:30 pm and 13:30 pm (AEST).

There is no expected outage or disruption during the maintenance window. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or [email protected].

We thank you for your patience and understanding.

Please be advised that OneStop PRA Messaging is experiencing slowness in processing EDI messages. This impacts CargoConnect (PRA, EIDO, CMR, ComTrac, Some VBS related messages) and OneStop Modal messages.

Our team is actively working on resolving this matter as quickly as possible.

We sincerely apologize for any inconvenience this may cause.

Please note this does not affect any other OneStop products not mentioned above.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or [email protected].

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled software maintenance on our Gateway and Central Customer Database (CCD) on Sunday, 16 April 2023 between 21:300 pm and 22:30 pm (AEST).

Any users not logged into the OneStop VBS prior to the software maintenance window will experience errors when attempting to log in. All users logged in before the maintenance window will not be impacted. OneStop VBS users will also be unable to perform a container search or attach a container to a booking during the upgrade window.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at [email protected]

Thank you for your patience.