Software Notes

Check in here to stay updated on our latest bug-fixes and software upgrades.

/ March 7, 2020

Patrick Terminals Fremantle will be implementing their new Terminal Operating System on Saturday, 7 March 2020.

Patrick Terminals Fremantle will be implementing their new Terminal Operating System on Saturday, 7 March 2020.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 6pm to 9pm (AEST). As a result, users will not be able to access or make bookings via VBS during the said time.

For business operation hours and further details, refer to VBS Notifications.

We appreciate your patience and understanding during this time.

/ March 2, 2020

1-Stop Modal: Software Upgrade Saturday 7 March at 9am (AEDT)

As 1-Stop Modal continues to evolve to maximise user experience, we are conducting a software upgrade on Saturday 7 March.

1-Stop has improved the way carriers make Vehicle Booking System (VBS) to the empty park, it will be the same look and feel as when you make a booking to the terminal. This will help you to streamline your workflow so you can stay within the same screen to complete your work. This also lets you update and list the booking all within the 1-Stop VBS.

To have the booking confirmed by the park you will need to the ‘Container No’ into the Container No field. Once you click ‘enter’, the ISO code, Owner and Full/Empty status will automatically be filled based on the information provided from the Shipping Lines and Park.

For redirections, you will now need an ‘Acceptance Number’. The acceptance number can be found in the VBS notification from the park or please contact the park to obtain the number.

The software upgrade will take place on Saturday 7 March from 9:00am – 1:00pm (AEDT)

Transport operators will be unable to create, edit or cancel bookings for CargoLink during this time.

Please ensure you read through the user guides prior to making your first booking after the release upgrade. The user guide can be found here: https://www.1-stop.biz/wp-content/uploads/2020/02/1-Stop-Modal-How-to-make-a-Drop-off-Booking-De-Hire-Empty-1.pdf.

We thank you for your patience.

/ February 24, 2020

1-Stop Modal Software Upgrade

As 1-Stop Modal continues to evolve to maximise user experience, we are conducting a software upgrade on Saturday 7 March.

The software upgrade will take place on Saturday 7 March from 9:00am – 1:00pm (AEDT)

Transport operators will be unable to create, edit or cancel bookings for CargoLink during this time.

1-Stop has improved the way carriers make Vehicle Booking System (VBS) to the empty park, it will be the same look and feel as when you make a booking to the terminal. This will help you to streamline your workflow so you can stay within the same screen to complete your work. This also lets you update and list the booking all within the 1-Stop VBS.

To have the booking confirmed by the park you will need to the ‘Container No’ into the Container No field. Once you click ‘enter’, the ISO code, Owner and Full/Empty status will automatically be filled based on the information provided from the Shipping Lines and Park.

For redirections, you will now need an ‘Acceptance Number’. The acceptance number can be found in the VBS notification from the park or please contact the park to obtain the number.

Please ensure you read through the user guides prior to making your first booking after the release upgrade. The user guide can be found here: https://www.1-stop.biz/wp-content/uploads/2020/02/1-Stop-Modal-How-to-make-a-Drop-off-Booking-De-Hire-Empty-1.pdf.

We thank you for your patience.

/ December 2, 2019

VBS software update: 19R6.0 Release

As the 1-Stop Vehicle Booking System (VBS) continues to evolve to maximise user experience, we are conducting a series of software upgrades.

The upgrade will provide increased privacy and protection for users, and align some functionalities of the VBS with new regulations in relation to MSIC cards as directed by the Department of Home Affairs.

We’ve scheduled the upgrade for your respective terminals as shown below:

Thursday, 5th December 2019

  • DP World Fremantle: 5.00 am to 6.00 am (AWST)

Monday, 9th December 2019 

  • DP World Port Botany: 5.00 pm to 6.00 pm (AEDT)
  • DP World Brisbane: 5.00 pm to 6.00 pm (AEST)
  • Patrick Fremantle: 5.00 pm to 6.00 pm (AWST)

Wednesday, 11th December 2019

  • DP World West Swanson: 5.00 pm to 6.00 pm (AEDT)
  • Patrick Fisherman Island: 5.00 pm to 6.00 pm (AEST)
  • Patrick Port Botany: 7.00 pm to 8.00 pm (AEDT)

Thursday, 12th December 2019

  • Victoria International Container Terminal: 5.00 pm to 6.00 pm (AEDT)

Friday, 13th December 2019

  • Patrick East Swanson: 5.00 pm to 6.00 pm (AEDT)

The upgrade will require 1 hour.

During this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

We recommend that any bookings, and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS after the upgrade window, please clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

/ October 25, 2019

1-Stop Infrastructure Upgrade – 26th October 2019

Continuing our digital transformation initiatives, we will be conducting an upgrade on our databases on 26 October 2019 (Saturday).

The upgrade is scheduled for your region/timezone as follows:

Saturday, 26 October 2019

  • Manila, PH – 7:00 pm to 8:59 pm (PHT)
  • Fremantle, AU – 7:00 pm to 8:59 pm (AWST)
  • Brisbane, AU – 9:00 pm to 10:59 pm (AEST)
  • Adelaide, AU – 9:30 pm to 11:29 pm (ACDT)
  • Sydney, Melbourne, AU – 10:00 pm to 11:59 pm (AEDT)

Sunday, 27 October 2019

  • Auckland, Napier, Lyttelton, NZ – 12:00 am to 1:59 am (NZDT)

The upgrade will require 2 hours.

No outage is expected during this period, however if you have any transactions planned during this time window, we advise you to complete them in advance.

Some users may face intermittent disruptions when logging in to some of 1-Stop’s services during this time.

If you do encounter any issues during login, please refresh your browser, or close it and open a fresh browser, and retry.

Should you encounter any issues please contact the 1-Stop Helpdesk on helpdesk@1-stop.biz or call 1300 881 055.

/ October 21, 2019

1-Stop Infrastructure Upgrade – 24th October 2019

Continuing our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, we will be conducting an upgrade on our web servers on 24 October 2019.

The upgrade is scheduled for your region/timezone as follows:

Thursday, 24 October 2019

  • Manila, PH – 4:00pm to 4:30pm PHT (UTC+8:00)
  • Fremantle, AU – 4:00pm to 4:30pm AWST (UTC+8:00)
  • Brisbane, AU – 6:00pm to 6:30pm AEST (UTC+10:00)
  • Adelaide, AU – 6:30pm to 7:00pm ACDT (UTC+10:30)
  • Sydney, Melbourne, AU – 7:00pm to 7:30pm AEDT (UTC+11:00)
  • Auckland, Napier, Lyttelton, NZ – NZDT 9:00pm to 9:30pm (UTC+13:00)

If you have any transactions planned during this time window, we advise you to complete them in advance to ensure you will not run into any issues while we conduct the upgrade.

No outage is expected during this period. However, some users may face intermittent disruptions when logging in to some of 1-Stop’s services.

If you do encounter any issues during login, please refresh your browser, or close it and open a fresh browser, and retry.

Should you encounter any issues please contact the 1-Stop Helpdesk on helpdesk@1-stop.biz or call 1300 881 055.

/ September 13, 2019

VBS Upgrade during Patrick East Swanson TOS Upgrade

Patrick Terminals East Swanson will be implementing their new Terminal Operating System on Sunday, 15 September 2019.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 3pm to 8pm. As a result, users will not be able to access or make bookings via VBS during the said time.

For business operation hours and further details, refer to Patrick’s “Notice to all Carriers – New Terminal Operating System” memo dated 11 September 2019.

We appreciate your patience and understanding during this time.

VBS / September 11, 2019

VBS software update: 19R4.0 VBS Release

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

  • Patrick Fremantle: Tuesday, 17 September 2019 at 4.00 pm (AWST)
  • Patrick Fisherman Island: Tuesday, 17 September 2019 at 5.00 pm (AEST)
  • Victoria International Container Terminal: Thursday, 19 September 2019 at 5.30pm (AEST)
  • Patrick Port Botany: Thursday, 26 September 2019 at 5.00 pm (AEST)

The upgrade will take 30 minutes, and during this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

VBS / September 4, 2019

Scheduled Maintenance

As part of our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, 1-Stop will be conducting a scheduled maintenance.

The maintenance is scheduled for your region/timezone as follows:

Monday, 9 September 2019

  • DP World Fremantle – 10:00 am to 12:00 pm (AWST)
  • Patrick Fremantle – 10:00 am to 12:00 pm (AWST)
  • Manila terminals – 10:00 am to 12:00 pm (PH time)
  • NSW, VIC & Brisbane terminals – 12:00 pm to 2:00 pm (AEST)
  • All New Zealand terminals – 2:00 pm to 4:00 pm (NZ time)

We do not expect any disruptions or outages during this period.

If you have any questions, do not hesitate to contact our HelpDesk on 1300 881 055.

VBS / July 8, 2019

VBS software update: 19R2.0 VBS Release

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

  • Port of Auckland: Thursday, 13 June 2019 at 5:00 pm (NZ time)
  • Port of Napier: Thursday, 13 June 2019 at 6:00 pm (NZ time)
  • DP World Fremantle: Monday, 17 June 2019 at 4.30 pm (AWST)
  • Patrick Fremantle: Monday, 17 June 2019 at 5.30 pm (AWST)
  • Patrick Fisherman Island: Wednesday, 19 June 2019 at 6.00 pm (AEST)
  • DP World Brisbane: Tuesday, 25 June 2019 at 5.00 pm (AEST)
  • DP World West Swanson: Tuesday, 25 June 2019 at 6.00 pm (AEST)
  • AAT Fisherman Island: Tuesday, 25 June 2019 at 6.30 pm (AEST)
  • DP World Port Botany: Wednesday, 3 July 2019 at 5.00 pm (AEST)
  • Patrick Port Botany: Wednesday, 3 July 2019 at 6.00 pm (AEST)
  • Patrick East Swanson: Wednesday, 3 July 2019 at 7.00 pm (AEST)
  • Victoria International Container Terminal: Tuesday, 9 July 4.30pm

During the upgrade, which will take 30 minutes, you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes click here.

We thank you for your patience during the upgrade.