Software Notes

As the 1-Stop Vehicle Booking System (VBS) continues to evolve to maximise user experience, we are conducting a series of software upgrades.

The upgrade will provide increased privacy and protection for users, and align some functionalities of the VBS with new regulations in relation to MSIC cards as directed by the Department of Home Affairs.

We’ve scheduled the upgrade for your respective terminals as shown below:

Thursday, 5th December 2019

• DP World Fremantle: 5.00 am to 6.00 am (AWST)

Monday, 9th December 2019 

• DP World Port Botany: 5.00 pm to 6.00 pm (AEDT)
• DP World Brisbane: 5.00 pm to 6.00 pm (AEST)
• Patrick Fremantle: 5.00 pm to 6.00 pm (AWST)

Wednesday, 11th December 2019

• DP World West Swanson: 5.00 pm to 6.00 pm (AEDT)
• Patrick Fisherman Island: 5.00 pm to 6.00 pm (AEST)
• Patrick Port Botany: 7.00 pm to 8.00 pm (AEDT)

Thursday, 12th December 2019

• Victoria International Container Terminal: 5.00 pm to 6.00 pm (AEDT)

Friday, 13th December 2019

• Patrick East Swanson: 5.00 pm to 6.00 pm (AEDT)

The upgrade will require 1 hour.

During this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

We recommend that any bookings, and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS after the upgrade window, please clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

Continuing our digital transformation initiatives, we will be conducting an upgrade on our databases on 26 October 2019 (Saturday).

The upgrade is scheduled for your region/timezone as follows:

Saturday, 26 October 2019

• Manila, PH – 7:00 pm to 8:59 pm (PHT)
• Fremantle, AU – 7:00 pm to 8:59 pm (AWST)
• Brisbane, AU – 9:00 pm to 10:59 pm (AEST)
• Adelaide, AU – 9:30 pm to 11:29 pm (ACDT)
• Sydney, Melbourne, AU – 10:00 pm to 11:59 pm (AEDT)

Sunday, 27 October 2019

• Auckland, Napier, Lyttelton, NZ – 12:00 am to 1:59 am (NZDT)

The upgrade will require 2 hours.

No outage is expected during this period, however if you have any transactions planned during this time window, we advise you to complete them in advance.

Some users may face intermittent disruptions when logging in to some of 1-Stop’s services during this time.

If you do encounter any issues during login, please refresh your browser, or close it and open a fresh browser, and retry.

Should you encounter any issues please contact the 1-Stop Helpdesk on helpdesk@1-stop.biz or call 1300 881 055.

Continuing our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, we will be conducting an upgrade on our web servers on 24 October 2019.

The upgrade is scheduled for your region/timezone as follows:

Thursday, 24 October 2019

• Manila, PH – 4:00pm to 4:30pm PHT (UTC+8:00)
• Fremantle, AU – 4:00pm to 4:30pm AWST (UTC+8:00)
• Brisbane, AU – 6:00pm to 6:30pm AEST (UTC+10:00)
• Adelaide, AU – 6:30pm to 7:00pm ACDT (UTC+10:30)
• Sydney, Melbourne, AU – 7:00pm to 7:30pm AEDT (UTC+11:00)
• Auckland, Napier, Lyttelton, NZ – NZDT 9:00pm to 9:30pm (UTC+13:00)

If you have any transactions planned during this time window, we advise you to complete them in advance to ensure you will not run into any issues while we conduct the upgrade.

No outage is expected during this period. However, some users may face intermittent disruptions when logging in to some of 1-Stop’s services.

If you do encounter any issues during login, please refresh your browser, or close it and open a fresh browser, and retry.

Should you encounter any issues please contact the 1-Stop Helpdesk on helpdesk@1-stop.biz or call 1300 881 055.

Patrick Terminals East Swanson will be implementing their new Terminal Operating System on Sunday, 15 September 2019.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 3pm to 8pm. As a result, users will not be able to access or make bookings via VBS during the said time.

For business operation hours and further details, refer to Patrick’s “Notice to all Carriers – New Terminal Operating System” memo dated 11 September 2019.

We appreciate your patience and understanding during this time.

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

• Patrick Fremantle: Tuesday, 17 September 2019 at 4.00 pm (AWST)
• Patrick Fisherman Island: Tuesday, 17 September 2019 at 5.00 pm (AEST)
• Victoria International Container Terminal: Thursday, 19 September 2019 at 5.30pm (AEST)
• Patrick Port Botany: Thursday, 26 September 2019 at 5.00 pm (AEST)

The upgrade will take 30 minutes, and during this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

As part of our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, 1-Stop will be conducting a scheduled maintenance.

The maintenance is scheduled for your region/timezone as follows:

Monday, 9 September 2019

• DP World Fremantle – 10:00 am to 12:00 pm (AWST)
• Patrick Fremantle – 10:00 am to 12:00 pm (AWST)
• Manila terminals – 10:00 am to 12:00 pm (PH time)
• NSW, VIC & Brisbane terminals – 12:00 pm to 2:00 pm (AEST)
• All New Zealand terminals – 2:00 pm to 4:00 pm (NZ time)

We do not expect any disruptions or outages during this period.

If you have any questions, do not hesitate to contact our HelpDesk on 1300 881 055.

Continuing our digital transformation initiatives, 1-Stop ComPay will be undergoing a software upgrade.

The upgrade is scheduled for 7.00 pm to 7.30 pm (AEST) on Wednesday 28 August 2019.

During this time you will not be able to make any payments using ComPay.

Please contact us our HelpDesk on 1300 881 055 if you have any questions.

We thank you for your patience.

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

• Port of Auckland: Thursday, 13 June 2019 at 5:00 pm (NZ time)
• Port of Napier: Thursday, 13 June 2019 at 6:00 pm (NZ time)
• DP World Fremantle: Monday, 17 June 2019 at 4.30 pm (AWST)
• Patrick Fremantle: Monday, 17 June 2019 at 5.30 pm (AWST)
• Patrick Fisherman Island: Wednesday, 19 June 2019 at 6.00 pm (AEST)
• DP World Brisbane: Tuesday, 25 June 2019 at 5.00 pm (AEST)
• DP World West Swanson: Tuesday, 25 June 2019 at 6.00 pm (AEST)
• AAT Fisherman Island: Tuesday, 25 June 2019 at 6.30 pm (AEST)
• DP World Port Botany: Wednesday, 3 July 2019 at 5.00 pm (AEST)
• Patrick Port Botany: Wednesday, 3 July 2019 at 6.00 pm (AEST)
• Patrick East Swanson: Wednesday, 3 July 2019 at 7.00 pm (AEST)
• Victoria International Container Terminal: Tuesday, 9 July 4.30pm

During the upgrade, which will take 30 minutes, you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes click here.

We thank you for your patience during the upgrade.

Please note: On Tuesday, 25 June 2019, we will be conducting software upgrades for our 1-Stop Modal Platform.

Time of upgrade will be as follows:

• CLINK Fremantle – 6 pm – 10 pm (AWST)
• CLINK Melbourne – 8 pm – 12 midnight (AEST)
• CLINK Sydney – 8 pm – 12 midnight (AEST)

During this time, carriers will not be able to make bookings into Cargolink Parks for empty containers and will see an ‘under maintenance’ page during the upgrade.

If you have any further questions, please do not hesitate to contact the HelpDesk.

We thank you for your patience and understanding.

Release date: 19 June 2019

Our latest MSIC software release

19R8 covers five new enhancements for MSIC

• Access cards upgraded to MSIC card will be lodged as a new MSIC application in AusCheck
• Discretionary approvals can proceed to card printing
• Company administrators can ‘search’ and view application statuses on their admin screen
• Increased visibility, tracking and auditing by facilitating ‘follow-up-background-check’ emails, renewal notifications, registration and employment verification SMS
• Ability to view the back of a citizenship certificate scanned by Australia Post for 1-Stop Admin to help in validating and assisting applicants should they have issues in entering or locating correct details from their citizenship certificate

View the complete Release Notes here.