On Wednesday 3rd March 1-Stop will be conducting a software upgrade across our ComPay Platform.
The upgrade will occur from 8:30 pm – 9:30 pm (AEST).
During this time ComPay will be unavailable.
Please note: this does not affect any other 1-Stop products.
Thank you for your patience.
1-Stop will be conducting a planned Software Upgrade across Patrick Terminals
The upgrade will require 30 minutes, during this time carriers may experience slowness.
We advise carriers to manifest prior to the maintenance period.
If users face any issues after the maintenance window, please clear the browser cache and reopen the browser to log into the VBS.
We thank you for your patience during the upgrade.
On Sunday 21st Feb 1-Stop will be conducting a software upgrade across our 1-Stop Modal product.
The upgrade will occur from 8 am – 9 am (AEDT).
During this time Carriers will not be able to make, edit, or cancel VBS Modal bookings.
Please note: this does not affect any other 1-Stop products.
Thank you for your patience.
Please be advised of scheduled maintenance taking place tomorrow morning Tuesday 9th February 2021 between 12:00 am AEDT (UTC+11) and 2:00 am AEDT (UTC+11).
The maintenance window has been declared for 2.0 hours, during this time all 1-Stop messaging services will be unavailable:
Messages sent during this time will sit idle. At the conclusion of the maintenance period, all messages in the queue will be sent.
All 1-Stop solutions will be accessible during the maintenance period, however, due to the delayed processing of messages, the following functions will be affected:
It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.
If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz
Thank you for your patience during this maintenance window.
Regards
Alicia
Marketing and Communications Manager
As the 1-Stop Vehicle Booking System (VBS) continues to evolve to maximise user experience, we are conducting a series of software upgrades.
We’ve scheduled the upgrade for your respective terminals as shown below:
Wednesday,9th December 2020
Sunday 13th December 2020
The upgrade will require 30 minutes.
During this time you will be able to access the VBS portal to create, edit, or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.
In case users face any issues accessing VBS after the upgrade window, please clear the browser cache, and reopen the browser to access VBS normally again.
We thank you for your patience during the upgrade.
Patrick Terminals Fisherman Island will be implementing their new Terminal Operating System on Saturday, 14 November 2020.
During this upgrade, 1-Stop will be conducting an upgrade to VBS from 14:00hrs Saturday, 14th November 2020 to 07:00hrs Sunday, 15th November 2020. During this time, users will not be able to access or make bookings via the VBS.
We appreciate your patience and understanding during this time.
On Wednesday 11th November from 5:00 pm – 5:30 pm (AEDT), 1-Stop will be performing software upgrades across our invoice solution, GENI.
During this time users will not be able to make payments from the outstanding invoice screen. We recommend all users make payments prior to this time or again after 5:30 pm to avoid any delays.
Please note: during this time all other 1-Stop services will be available.
If you have any questions please contact our helpdesk on 1300 881 055 or helpdesk@1-stop.biz
Due to new rail equipment at Patrick Port Botany, 1-Stop has introduced new fields when customers are using 1-Stop’s Train Consist platform.
From 12 am on 2nd November, the door direction information must be provided in the Train Consist message to Patrick Port Botany. Web-users will be mandated to provide information to proceed further and EDI messages will be rejected if the information is missing or incorrect.
Please see below the instructions for both Web and EDI users:
For web users:
A new field ‘Door Facing ‘ is added to the screen. This field will be a drop-down menu with 2 options, Doors Facing Forward(DFF) will be door facing towards the front of the train, and, Doors Facing Aft (DFA) will be door facing towards the back of the train. This field will be mandatory for containers going to Patrick Port Botany.
For EDI Messages:
Information for Door facing should be provided in HAN segment in BAPLIE messages. Train Consist messages to Patrick Port Botany will be rejected if this information is not provided. Below is an example of the message specification.
If you require further information please view our User Guide here or contact us at 1300 881 055.
1-Stop will be conducting software maintenance across our Messaging Services on Saturday 17 October and Saturday 24 October from 10pm – 2am (AEDT).
During these two maintenance windows all messaging services will be unavailable including PRA, EIDO, Container Messages, Custom Messages, Rail Tagging and Release, Train Consist, Vessel Schedule, Load List, Bayplan, Dangerous Goods, and the PPA Hub. Messages sent during this time will sit idle. At the conclusion of the maintenance period, all messages in the queue will be sent.
If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz
Thank you for your patience during these two windows.
Tomorrow, Saturday 19th between 15:00 – 18:00, VICT will be performing a significant system upgrade on their Terminal Operating System.
During this time, 1-Stop services to VICT will be unavailable and any EDI messages transacted with the terminal will be queued until those systems come back online after the upgrade is complete.
The timing of this upgrade was chosen specifically after landside operations stops at 14:00 to avoid any disruption to Transport services.
The upgrade should provide some welcome bug fixes and operational improvements that will benefit all of our customers.
We thank you for your patience and understanding