Software Maintenance

Please be advised that OneStop will be conducting an upgrade to the ComPay application on Wednesday, 20 September 2023, between 20:00 pm and 21:00 pm (AEST).

During this time, the ComPay application will be unavailable to all users. We recommend users ensure all payments are processed before the upgrade window to avoid delay.

If users experience error messages after the upgrade period, we recommend you log out and clear their cache before logging back in.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting software maintenance to the MSIC application on Wednesday, 6 September 2023, between 15:00 pm – 17:00 pm (AEST).

During the upgrade window, there should be no impact to MSIC or VBS users.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Please be advised that OneStop will be conducting a software upgrade to our OneStop Modal application on Tuesday, 18 July 2023, between 17:00 pm and 19:00 pm (AEST).

There will be no disruptions to OneStop Modal and OneStop Modal VBS during the upgrade period.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled software maintenance on our VBS platform at the following scheduled times:

• Thursday, 29 June 2023 between 15:00 pm and 17:00 pm (AEST) at APMT Callao site ,
• Saturday, 1 July 2023 between 17:00 pm and 19:00 pm (AEST) at Intermodal Group WA, Patrick & DPW Fremantle sites,
• Sunday, 2 July 2023 between 14:00 pm and 16:00 pm (AEST) at All Pinnacle Corporation, ContainerCo and Lyttelton Port Company sites and,
• Sunday, 2 July 2023 between 9:00 am and 11:00 am (AEST) at Manilla International Terminals and Asian Terminals.

During the software maintenance window, the OneStop VBS application will be unavailable to site-specific users as per the above schedule. If users experience error messages after the upgrade period, we recommend that you log out and clear their cache before logging back in.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that OneStop will be conducting scheduled software maintenance on our Gateway and Central Customer Database (CCD) on Sunday, 16 April 2023 between 21:300 pm and 22:30 pm (AEST).

Any users not logged into the OneStop VBS prior to the software maintenance window will experience errors when attempting to log in. All users logged in before the maintenance window will not be impacted. OneStop VBS users will also be unable to perform a container search or attach a container to a booking during the upgrade window.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that OneStop will be conducting an upgrade to the Patrick Terminal Messaging Services on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

During the upgrade window, users will experience delays for messages sent to all Patrick terminals for VBS Bookings & Manifesting, PRAs, EIDO, Train Consist, Rail Tag & Release, and Customs Messages. All messages being sent to all Patrick terminals will be queued up and processed at the conclusion of the upgrade period.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an upgrade to the Rail Tag & Release user interface on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

The Rail Tag & Release user interface will be unavailable to users during this time.  Any Rail Tagging & Release messages will be queued up and processed at the conclusion of the upgrade.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be notified that OneStop will be conducting scheduled software maintenance on our AAT EDI Database on Thursday, 29 September 2022 between 15:00 pm and 17:00 pm (AEST).

During the software maintenance period, users will not be able to access the PPA website.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that on Saturday, 25 June 2022, OneStop will be conducting system maintenance between 22:00 pm – 12:00 am (AEST).

During the maintenance, EDI messaging delays for ComTrac, Movements, PRA, EIDO, Customs, Vessel Schedules, Train Consist, Rail Tag Release, Other EDI Messages.

Please note: this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised from Wednesday, 1 June 2022, OneStop  will begin migrating our Customs Messaging Service to our new CargoConnect Platform.

During the migration period, there will be no disruption to users however, users may experience message processing delays. OneStop will be monitoring the messaging during the migration period and in the event of an unforeseen disruption, a robust rollback plan will be executed.

The Customs Messaging software migration will be conducted as per the following schedule:

• Code Deployment – Wednesday, 1 June 2022 between 14:00 pm and 17:00 pm (AEST). No Disruption Expected
• CTOREC & CTOREM Cutover – Saturday, 4 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect CTOREC & CTOREM Messaging Processing Delays.
• PRODIS Cutover – Tuesday, 7 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect PRODIS Messaging Processing Delays.
• SEAOUT Cutover – Thursday, 9 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect SEAOUT Messaging Processing Delays.
• XRAY, CARST, AQISHOLD & UBMREQR Cutover – Tuesday, 14 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect XRAY, CARST, AQISHOLD & UBMREQR Messaging Processing Delays.
• SEAEQ Cutover– Thursday, 16 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect SEAEQ Messaging Processing Delays.

Should you experience any issues with any of our web applications, please get in touch with our helpdesk team for assistance on 1300 881 055 (Australia) or at helpdesk@1-stop.biz.

Please note: this software upgrade does not affect any other OneStop products. We recommend making arrangements to have cargo cleared outside of these hours.

OneStop thanks you in advance for your patience and understanding.