Software Maintenance

Please be advised that OneStop will be conducting an upgrade to the ComPay application on Tuesday, 28 March 2023, between 8:00 pm and 9:00 pm (AEDT).

During this time, the ComPay application will be unavailable to all users. We recommend users ensure all payments are processed before the upgrade window to avoid delay.

If users experience error messages after the upgrade period, we recommend that you log out and clear their cache before logging back in.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an upgrade to the Patrick Terminal Messaging Services on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

During the upgrade window, users will experience delays for messages sent to all Patrick terminals for VBS Bookings & Manifesting, PRAs, EIDO, Train Consist, Rail Tag & Release, and Customs Messages. All messages being sent to all Patrick terminals will be queued up and processed at the conclusion of the upgrade period.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an upgrade to the Rail Tag & Release user interface on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

The Rail Tag & Release user interface will be unavailable to users during this time.  Any Rail Tagging & Release messages will be queued up and processed at the conclusion of the upgrade.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled software maintenance on our Gateway Database Server on Sunday, 16 October 2022 between 21:00 pm and 23:30 pm (AEST).

During the software maintenance period, users will experience messaging delays for all PRA, Customs, EIDO, and Vessel Schedule messages sent during the maintenance window. OneStop VBS users will also experience errors in the booking and manifest screens.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be notified that OneStop will be conducting scheduled software maintenance on our AAT EDI Database on Thursday, 29 September 2022 between 15:00 pm and 17:00 pm (AEST).

During the software maintenance period, users will not be able to access the PPA website.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that on Saturday, 25 June 2022, OneStop will be conducting system maintenance between 22:00 pm – 12:00 am (AEST).

During the maintenance, EDI messaging delays for ComTrac, Movements, PRA, EIDO, Customs, Vessel Schedules, Train Consist, Rail Tag Release, Other EDI Messages.

Please note: this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that on Wednesday, 15 June 2022, OneStop will be conducting a software upgrade to the MSIC application. The upgrade will occur between 20:00 pm – 21:00 pm (AEST).

During the upgrade window, there should be no impact to MSIC or VBS users.

Please note: this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised from Wednesday, 1 June 2022, OneStop  will begin migrating our Customs Messaging Service to our new CargoConnect Platform.

During the migration period, there will be no disruption to users however, users may experience message processing delays. OneStop will be monitoring the messaging during the migration period and in the event of an unforeseen disruption, a robust rollback plan will be executed.

The Customs Messaging software migration will be conducted as per the following schedule:

• Code Deployment – Wednesday, 1 June 2022 between 14:00 pm and 17:00 pm (AEST). No Disruption Expected
• CTOREC & CTOREM Cutover – Saturday, 4 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect CTOREC & CTOREM Messaging Processing Delays.
• PRODIS Cutover – Tuesday, 7 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect PRODIS Messaging Processing Delays.
• SEAOUT Cutover – Thursday, 9 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect SEAOUT Messaging Processing Delays.
• XRAY, CARST, AQISHOLD & UBMREQR Cutover – Tuesday, 14 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect XRAY, CARST, AQISHOLD & UBMREQR Messaging Processing Delays.
• SEAEQ Cutover– Thursday, 16 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect SEAEQ Messaging Processing Delays.

Should you experience any issues with any of our web applications, please get in touch with our helpdesk team for assistance on 1300 881 055 (Australia) or at helpdesk@1-stop.biz.

Please note: this software upgrade does not affect any other OneStop products. We recommend making arrangements to have cargo cleared outside of these hours.

OneStop thanks you in advance for your patience and understanding.

On Monday 30 May, OneStop will be conducting a software upgrade across our OneStop Modal product.

The upgrade will occur from 19:00 pm – 21:00 pm (AEST).

There will be no disruptions to OneStop Modal and OneStop Modal VBS during the upgrade period.

Please note: this does not affect any other OneStop products.

Thank you for your patience.

Please be advised that OneStop commenced regular software maintenance to the OneStop VBS platform on Wednesday, 25 May 2022.

The software maintenance will provide enhancements to the way reports are shown and delivered to users. These reports will now be available to users via the VBS platform submenu.

The software maintenance has been scheduled as follows for the below facilities and times:

• AAT Fisherman Island– Wednesday, 25 May 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• Victoria International Container Terminal – Thursday, 26 May 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• DP World Brisbane – Wednesday, 8 June 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• Patrick Fisherman Island – Wednesday, 8 June 2022 between 19:30 pm and 20:30 pm (AEST) – COMPLETED
• Patrick East Swanson – Thursday, 9 June 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• DP World Port Botany – Wednesday, 15 June 2022 between 17:30 pm and 18:30 pm (AEST)
• DP World West Swanson – Thursday, 16 June 2022 between 17:30 pm and 18:30 pm (AEST)
• Patrick Port Botany – Thursday, 16 June 2022 between 19:30 pm and 20:30 pm (AEST)
• Cargo Link Parks (CLINK) – Thursday, 23 June 2022 between 17:30 pm and 18:30 pm (AEST)
• Manila International Container Terminal – Sunday, 26 June 2022 between 8:00 am and 9:00 am (AEST)
• Asian Terminal Incorporated – Sunday, 26 June 2022 between 10:00 am and 11:00 am (AEST)

Users may experience some errors or intermittent slowness during the maintenance window period.

If you experience any errors after the upgrade, we recommend for you to log out and clear your cache before logging back in.

Please note: this does not affect any other OneStop products.

Thank you for your patience.