Software Notes

Check in here to stay updated on our latest bug-fixes and software upgrades.

VBS / October 8, 2018

Lyttelton Software Upgrade

1-Stop will be conducting a scheduled software upgrade on the 17 and 20 October,  affecting only Lyttelton users.

17 October from 6:00pm to 6:30 PM (NZ time). 1-Stop VBS will be undergoing a system upgrade. Users may face temporary disruption while using the VBS. If this occurs please log out and back in again. For any questions please contact the helpdesk on 1300 881 055.

20 October from 1:00pm to 4:00 pm (NZ time). 1-Stop VBS will be undergoing a system upgrade. Users will not be able to make bookings or log in during this time. For any questions please contact the Helpdesk on 1300 881 055

General / September 10, 2018

Our Latest Software Release

1-Stop will be having a scheduled systems upgrade on 15 September and 6 of October. 

15 September and 6 October

Time: beginning at 10:00pm and finishing at 11:00pm EAST (GMT+ 10)

Products affected:

VBS: Users will not be able to manifest. Please manifest prior to scheduled upgrade to gain entry into the terminal.

ComPay: Users will not be able to access ComPay website.

MSIC: Users will not be able to access MSIC services.

Terminals affected

DP World, VICT and Patrick:  Users will not be able to manifest during this time.

Napier and Auckland: Users will not be able to log in during this time.


18R5.0 Our Latest Software Release – MSIC updates

The latest software upgrade will be occurring on the 27th of September between 2:00pm and 3:00pm. To Comply with AusCheck system upgrades, 1-Stop will be updating the application process for MSIC.

  • All major Australian proof of identification documents will be electronically verified by AusCheck’s use of Document Verification System (DVS).
  • As such, additional document details will be required for Australian IDs please see FAQ’s on MSIC 
  • Work rights checks for visas will be automatically verified.

AusCheck will not be accepting any applications from MSIC suppliers from the 28th of September to the 1st of October. For this reason users may experience a delay in card processing, we suggest renewing or lodging applications before the 26th of September.


On October 1st 2018, the Heavy Vehicle National Law (HVNL) was amended.

Every party  in the heavy vehicle transport supply chain has a positive duty to ensure the safety of their transport activities. Due to this change, Patrick Terminals require their clients to acknowledge and accept that they’ve complied with COR Compliance conditions required by the Terminal. Hence, VBS manifesting process was altered to include acceptance of compliance prior to completion of a manifest.

Carriers will be prompted to read and acknowledge COR Compliance conditions prior to completing manifesting.

Carriers who do not acknowledge COR compliance conditions will not be allowed to complete manifest. The same process is applied when a carrier edits their manifest. When editing a manifest, carriers must read and accept the compliance before saving any changes.
In addition, Manifest Audit log will now contain all compliance acceptances by carriers.

Times include: 

Patrick Fisherman’s Island: 4:30 – 4:45Pm

Patrick Fremantle 5:30 – 5:45pm  Perth Time

Patrick East Swanson: 6:30 – 6:45pm

Patrick Port Botany: 7:30 – 7:45pm


CCD Release 18R3.0

When a CCD user accesses the Self Service portal from “My Account”, they’re able to select in “My Preferences” and choose a different language.

MSIC / August 7, 2018

18R4 Our Latest Software Release

Our latest MSIC and Compay software release

18R4 covers four new enhancements for MSIC, Compay and VBS

The software update will occur on the 21st of August at 2:00pm (Sydney time) and will be unavailable for 45 minutes.

  • Discretionary approvals can now be issued for the full term of a card; The period of issue for a discretionary approval will start from AusCheck’s Decision Date up to the full term allowed for a card
  • Changes to the frequency and timing of renewal reminders: Renewal reminders for all card types will now be sent to the card holder 90 days before the card’s expiry
  • Deletion of MSIC records to comply with the regulations: compliance with section 6.08U of the Maritime Transport and Offshore Facilities Security Regulations

The enhancements also include the integration between MSIC and Compay;

The software update for Compay will occur on the 8th of August at 7:30pm (Sydney time), and will be unavailable for 45 minutes.

An MSIC replacement that is paid for using ComPay, will now be updated in the MSIC system with the payment details and will set the payment status to paid. Any replacement reminder emails will have a direct link to ComPay with all the default details pre-filled.

VBS / July 11, 2018

1-Stop Modal release 18R4.6

1-Stop Modal release 18R4.6

In release 18R4.6, we have made updates to the sign in function and the display screen, providing a better user experience.

The updates will occur on Tuesday the 17th of July 2018 from 7pm to 9pm. During this time carriers will not be able to make bookings, carriers will see an ‘under maintenance page’ during the update.

Updates as follows:

Single sign in: Once users have logged into VBS they will not be asked to enter their credentials again when they go into the VBS portal.

New Theme for VBS portal (Container Park Booking Page)

To keep consistency with the 1-Stop brand, the colour and theme of the screen has been updated.

VBS / July 5, 2018

PRA verification FAQ’s

The PRA verification date will be validated from the 7th August at 2:00pm.

Please see below the FAQ’s;

What does UTC stand for?

Universal Time Coordinated  – it is based on Greenwich Mean Time (GMT) and not local time:

What is the correct UTC? 

The verification date and time will have to be a conversion from local time to UTC.

What if you are using TABS

If you are using TABS, please  ignore this email

If you use 1-Stop to submit PRA’s

The audience for the email was for 3rd party suppliers or companies submitting PRA’s using EDI (EDIFACT, XML or CSV) messaging. If you use our website then you can ignore the email.

Why is verification of the PRA required?

Currently when we receive  incorrect format’s for the VGM verification date in the PRA, it causes the Verified Gross Weight Message (VGM) to fail in the Shipping Line’s system. To ensure the message doesn’t fail, the date format needs to be verified to ensure a smooth process for all.

What date format will be accepted?

Only ONE format will be accepted.

The date and the time (up to the minute) provided and a ‘UTC’ wording as the suffix.

In short, the VGM verification date in the format of ‘YYYYMMDDHHMMUTC’.

What is the impact if an incorrect VGM Verification date is provided?

If you enter the wrong date format, your PRA will be REJECTED.

  • You will receive error code ERA0901 – Invalid VGM date format supplied – should be ‘YYYYMMDDHHMMUTC’.

If I receive the error, how do I fix it?

Change the VGM verification date to the correct format and re-submit the PRA.

MSIC / June 4, 2018

Our latest software release: 18R3

Our latest MSIC software release: 18R3

MSIC regulations were recently updated and AusCheck has aligned its web services to the regulations. We have now updated the MSIC system and processes to match the changes specifically for the following web services:

  • Application Lodgement Service
  • Diagnostic Service
  • Security Card Validation Service

Updated the card return process:  Card holders are now required to submit a statutory declaration online for all replacement requests. For renewals, the applicant should have a statutory declaration if the existing card is lost or stolen. All the notifications related to replacements and renewals have been updated to suit.

Auto -cancellation of replacement requests:  Any cards reported to us as lost, stolen, or change of name shall be reported to the Department of Home Affairs and cancelled within 7 days of being reported. Reminders will be sent (if required).

Foreign passports are now accepted as Category B proof of ID:  MSIC applicants can now select Foreign Passport as a Category B document when providing Proof of ID.

Our latest VBS software release:18R3

VBS is moving towards an incremental revamp to enhance the user experience. This includes;

  • a re-design of the VBS login and landing page
  • mobile friendly theme
  • a new manifest button has been added to the booking summary screen and
  • ‘book search screen’ access through ‘book menu’ and in ‘edit search view’ are now consistent

These changes will create a simple and clean login page, where users will have a better user experience.

Planned downtime will occur on the 13th of June 2018:

  • Port of Auckland: 05:00pm for 15 minutes
  • Port of Napier: 04:30 for 15 minutes.

MSIC / April 19, 2018

Release 2 – April/May 2018

Please note: Next Thursday 26 April, we will be conducting Software upgrades for our ComPay and MSIC platforms.

ComPay will be going live at 11:00am (Sydney time) and will be unavailable for 30 mins

MISC will be going live at 2:00pm (Sydney time) and will be unavailable for 60 mins.

If you have any further questions, please not hesitate to contact the HelpDesk.


General / February 14, 2018

Release 1 – 2018: Our latest software upgrades

Release 1 will be going live in the coming weeks!

What and when?


Fremantle, Napier and Port of Auckland – 22 February @ 4:00pm AEDT

Sydney, Melbourne, Brisbane – 1 March @ 10:00am AEDT

ComPay: 15 February @ 9:00pm AEDT (please note: there will be a 60 min outage as part of this release)

MSIC: Date to be confirmed


General / November 29, 2017

Release 6: Our latest software upgrades

Release 6 will be going live in the coming weeks!

What are the major changes for you?


Users will no longer be able to enter the character “?” into the EIDO field. If you enter this character in, you will receive an error.

Patrick Fremantle only – the CTO can now raise credit notes against VBS invoices.

VICT – CTO’s will now see a user friendly, easy to understand and non-technical error, when they attempt to add a container on a truck during the manifesting process


A small number of changes are being made around the MSIC application process in R6, these include:

Non-Australian business addresses can be used in the 10 year history check, applicants under 18 are able to choose any card type, and card replacement timeline is being updated for some terminals. All changes can be found using the MSIC link above.


In this ComPay release, changes include:

Debit Payment Report and the Credit Card Payment report have updated the “Date Deposited” column with 2 enhancements

You can now cancel a payment if your password is under 8 characters

The full list of updates can be seen by clicking on the ComPay link above.

When is go live?


3rd December @ 9:00AM (ComPay will be unavailable from 9am – 3pm)

6th December @ 2:00PM (ComPay will be unavailable from 2pm – 2:15pm)

MSIC: 7 December @ 2:00 PM (MSIC will be unavailable from 2pm – 3pm)


5h December
Fremantle, Napier & Auckland @ 4:00 PM AEST

14th December

Sydney, Melbourne, Brisbane & Manila Starting @ 10:00 AM (AEST)

*Please note: all times, are AEDT.

If you have further questions, please read the software notes found on our website or contact our Service Desk on 1300 881 055.

General / October 6, 2017

Release 5: Our latest software release

Release 5 will be going live in the coming weeks!

What are the major changes for you?

VBS – DP World Port Botany and Patrick Port Botany Terminals only

As a result of the mandatory PBLIS changes, terminals are required to report the amended availability change to CMCC. 1-Stop will compare the vessel schedule received from the terminal and generate the new data file to CMCC.

1-Stop will also report redline Hazardous containers in the actual slot usage file to CMCC. A new commodity code, HAZR, will be introduced for redline hazardous container.


There are a range of enhancements to the MSIC application process , including an improved layout for some sections. Read the full release notes to see what the enhancements mean for you.

When is go live?

MSIC: already live


19th October
Port Botany – Patrick and DP World only @ 2:00 PM (AEDT)

*Please note: all times, are AEDT.

If you have further questions, please read the software notes found on our website or contact our Service Desk on 1300 881 055.