Software Notes

On Sunday 26 September, 1-Stop will be conducting a software upgrade across our 1-Stop Modal product.

The upgrade will occur from 8:00 am – 12:00 pm (AEST).

During this time Carriers will not be able to make, edit, or cancel VBS Modal bookings.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

On Wednesday 18 August, 1-Stop will be conducting a software upgrade across our ComPay Platform.

The upgrade will occur from 8:00 pm – 9:00 pm (AEST).

During this time ComPay will be unavailable.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

On Saturday 14 August, 1-Stop will be conducting a software upgrade to the MSIC Database.

The upgrade will occur from 22:00 pm – 2:00 am (AEST).

During this time:

• 1-Stop VBS users from Patrick will be unable to create truck manifests
• 1-Stop VBS users from DP World and VICT will be unable to add drivers to truck manifests
• The MSIC website will be unavailable for new card issues or renewals

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

On Sunday 1st August, 1-Stop will be conducting a software upgrade across our 1-Stop TMS product.

The upgrade will occur from 7 am – 12 pm (AEST).

During this time, the TMS & Arrive solutions will not be available. Carriers and Truck Drivers will not be able to access the Deliver mobile app during this time.

Thank you for your patience.

Please be advised that on Thursday 29 July, 1-Stop will be conducting a software upgrade on our Gateway platform. As part of 1-Stop’s stability project, we are migrating the 1-Stop Gateway website and webservices to Amazon, to increase availability of the related services.

This migration means that the VBS dependency on the on-premise site links will be eliminated, assisting in providing higher availability of VBS services, and a reduction in outages caused by site link failures.

The upgrade will occur from 7:00 am – 7:30 am (AEST). No outage is expected during this period; however intermittent disruption of services may be experienced for users of Gateway, VBS, and ComTrac.

If you are experiencing any errors, please log out and clear your cache before logging back in.

Thank you for your patience.

On Wednesday 15th July 1-Stop will be conducting a software upgrade on our invoicing platform that is accessed through the 1-Stop VBS.

The upgrade will occur from 10:00 am – 11:00 am (AEST). During this time the invoicing application will still be available to users.

If you are experiencing any errors, please log out and clear your cache before logging back in.

Please note: this does not affect ComPay or any payments submitted through ComPay during the upgrade.

Thank you for your patience.

Please be advised of scheduled maintenance taking place on Saturday 10^th July between 22:00 AEST (UTC+10) and 2:00 AEST (UTC+10).

The maintenance window has been declared for 4.0 hours, during this time all 1-Stop messaging services will be unavailable:

• Pre-Receival Advice (PRA)
• Electronic Import Delivery Order (EIDO)
• Movement Messages
• Custom Messages
• Booking Lists
• Rail Tagging and Release
• Train Consist
• Vessel Schedule
• Load List
• Bayplan
• Dangerous Goods
• PPA Hub

Messages sent during this time will sit idle. At the conclusion of the maintenance period, all messages in the queue will be sent.

All 1-Stop solutions will be accessible during the maintenance period, however, due to the delayed processing of messages, the following functions will be affected:

• 1-Stop Gateway > Submitted PRA’s will stay in pending status, customs status will not be updated and vessel schedules will not update during the maintenance period.
• 1-Stop Comtrac > Alerts and alert requests will not be processed and vessel schedules will not be sent during the maintenance period
• 1-Stop Rail Tagging & Release > Tag requests and cancellation requests will stay in pending status during the maintenance period.
• 1-Stop Train Consist > Consists will stay in pending status and PRA status will not update during the maintenance period.
• 1-Stop Vehicle Booking System > Vessel schedules will not be updated, some bookings may not be able to be confirmed or manifested during the maintenance period for any containers where PRA’s, EIDO’s, terminal, or customs holds have not been updated prior.

It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions, please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz

Thank you for your patience during this maintenance window.

Please be advised of scheduled maintenance taking place on Saturday 5^th June 2021 between 10:00 pm AEST (UTC+10) and 12:00 am AEST (UTC+10).

The maintenance window has been declared for 2.0 hours, during this time please note the following impact to services.

User interfaces will not be accessible and users will not be able login in or complete transactions.

• 1-Stop Vehicle Booking System (VBS)
• 1-Stop Invoicing
• 1-Stop Modal
• 1-Stop Hybrid
• 1-Stop Comtrac
• 1-Stop Gateway
• 1-Stop Rail Tagging & Release
• 1-Stop Train Consist
• 1-Stop Self Service (my 1-Stop)

Messages sent during this time will sit idle, and at the conclusion of the maintenance period, all messages in the queue will be sent.

• Pre-Receival Advice (PRA)
• Electronic Import Delivery Order (EIDO)
• Movement Messages
• Custom Messages
• Booking Lists
• Rail Tagging and Release
• Train Consist
• Vessel Schedule
• Load List
• Bayplan
• Dangerous Goods
• PPA Hub

It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz

Thank you for your patience during this maintenance window.

1-Stop will be conducting a planned Software Upgrade across Patrick Terminals

• Fremantle – 23 February – 6:00pm – 6:30pm (WA TIME)
• Port Botany -25 Feburary – 5.00pm – 5.30pm (AEDT)
• Melbourne – 25 February – 5.30 pm to 6.00 pm (AEDT)
• Fisherman Island- 25 February – 5:00pm – 5:30pm (QLD TIME)

The upgrade will require 30 minutes, during this time carriers may experience slowness.

We advise carriers to manifest prior to the maintenance period.

If users face any issues after the maintenance window, please clear the browser cache and reopen the browser to log into the VBS.

We thank you for your patience during the upgrade.

Please be advised of scheduled maintenance taking place tomorrow morning Tuesday 9th February  2021 between 12:00 am AEDT (UTC+11) and 2:00 am AEDT (UTC+11).

The maintenance window has been declared for 2.0 hours, during this time all 1-Stop messaging services will be unavailable:

• Pre-Receival Advice (PRA)
• Electronic Import Delivery Order (EIDO)
• Movement Messages
• Custom Messages
• Booking Lists
• Rail Tagging and Release
• Train Consist
• Vessel Schedule
• Load List
• Bayplan
• Dangerous Goods
• PPA Hub

Messages sent during this time will sit idle. At the conclusion of the maintenance period, all messages in the queue will be sent.

All 1-Stop solutions will be accessible during the maintenance period, however, due to the delayed processing of messages, the following functions will be affected:

• 1-Stop Gateway > Submitted PRA’s will stay in pending status, customs status will not be updated and vessel schedules will not update during the maintenance period.
• 1-Stop Comtrac > Alerts and alert requests will not be processed and vessel schedules will not be sent during the maintenance period
• 1-Stop Rail Tagging & Release > Tag requests and cancellation requests will stay in pending status during the maintenance period.
• 1-Stop Train Consist > Consists will stay in pending status and PRA status will not update during the maintenance period.
• 1-Stop Vehicle Booking System > Vessel schedules will not be updated, some bookings may not be able to be confirmed or manifested during the maintenance period for any containers where PRA’s, EIDO’s, terminal, or customs holds have not been updated prior.

It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz

Thank you for your patience during this maintenance window.

Regards
Alicia
Marketing and Communications Manager