Please be advised that OneStop will be conducting scheduled software maintenance on our AAT EDI Database on Monday, 26 September 2022 between 15:00 pm and 17:00 pm (AEST).
During the software maintenance period, users will not be able to access the PPA website.
Please note this does not affect any other OneStop products.
If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz
Thank you for your patience.
Please be advised that OneStop will be conducting software upgrades to the ComPay application on Thursday, 21 July 2022 between 8:00 pm and 9:00 pm (AEST). Our software upgrade that was scheduled for Thursday, 28 July 2022 has now been rescheduled for Thursday, 18 August 2022 between 8:00 pm and 9:00 pm (AEST).
Our ComPay application will be unavailable to all users during the upgrade window. We recommend for users ensure all payments are processed before the upgrade window, to avoid delay.
You can view the details of the software upgrade: here
Please note this does not affect any other OneStop products.
If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz
Thank you for your patience.
Please be advised that on Saturday, 25 June 2022, 1-Stop Connections will be conducting system maintenance between 22:00 pm – 12:00 am (AEST).
During the maintenance, EDI messaging delays for ComTrac, Movements, PRA, EIDO, Customs, Vessel Schedules, Train Consist, Rail Tag Release, Other EDI Messages.
Please note: this does not affect any other 1-Stop products.
If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz
Thank you for your patience.
Please be advised that on Wednesday, 15 June 2022, 1-Stop Connections will be conducting a software upgrade to the MSIC application. The upgrade will occur between 20:00 pm – 21:00 pm (AEST).
During the upgrade window, there should be no impact to MSIC or VBS users.
Please note: this does not affect any other 1-Stop products.
If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz
Thank you for your patience.
Please be advised from Wednesday, 1 June 2022, 1-Stop Connections will begin migrating our Customs Messaging Service to our new CargoConnect Platform.
During the migration period, there will be no disruption to users however, users may experience message processing delays. 1-Stop will be monitoring the messaging during the migration period and in the event of an unforeseen disruption, a robust rollback plan will be executed.
The Customs Messaging software migration will be conducted as per the following schedule:
Should you experience any issues with any of our web applications, please get in touch with our helpdesk team for assistance on 1300 881 055 (Australia) or at helpdesk@1-stop.biz.
Please note: this software upgrade does not affect any other 1-Stop products. 1-Stop recommends to make arrangements to have cargo cleared outside of these hours.
1-Stop thanks you in advance for your patience and understanding.
Please be advised that 1-Stop Connections commenced regular software maintenance to the VBS platform on Wednesday, 25 May 2022.
The software maintenance will provide enhancements to the way reports are shown and delivered to users. These reports will now be available to users via the VBS platform submenu.
The software maintenance has been scheduled as follows for the below facilities and times:
Users may experience some errors or intermittent slowness during the maintenance window period.
If you experience any errors after the upgrade, we recommend for you to log out and clear your cache before logging back in.
Please note: this does not affect any other 1-Stop products.
Thank you for your patience.
On Saturday 21 May, between 12:30 pm – 16:30 pm (AEST), 1-Stop will be migrating our EIDO Service to our new CargoConnect Platform.
During the migration period, EIDO Web will not be available and new EIDO messages will be on hold until the deployment has been completed. Users will be redirected to the new EIDO Web, and all EIDO messages will be processed as per usual after deployment.
Please note: this does not affect any other 1-Stop products.
If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or at helpdesk@1-stop.biz
Thank you for your patience.
Please be advised on Thursday 25 November 2021 from 5:30 pm – 6:00 pm (AEST), 1-Stop will be performing software upgrades across our invoice solution, GENI.
During this time users will not be able to make payments from the outstanding invoice screen. We recommend all users make payments prior to this time or again after 6:00 pm to avoid any delays. If users receive an error message after the upgrade period, we recommend for you to log out and log back in.
Please note: during this time all other 1-Stop services will be available.
If you have any questions please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz
Thank you for your patience.
1-Stop Connections
1-Stop will be conducting software maintenance on our PRA Messaging Services to create better reliability and scalability of the PRA service. the software maintenance will occur throughout October and November 2021, commencing on 26 October 2021.
The upgrade will focus on outbound messaging, with no disruption expected for users. However, it is recommended that all PRAs are run in advance of the upgrade windows in case there is a delay in the messages being sent. In the unlikely event of delays in messaging, please allow up to 60 minutes for the messages to clear.
The PRA Messaging services upgrade will happen as per the following dates and times:
|
Terminal Operator |
Terminal ID | Upgrade Date |
Upgrade Time (AEST) |
WEEK 1:
|
LINX Cargo Care |
LNXDW | 26 October 2021 | 12:30 PM |
| LINX Cargo Care | LNXEP | 26 October 2021 |
12:30 PM |
|
AAT Terminals |
AATFI | 28 October 2021 | 12:30 PM |
|
AAT Terminals |
AATPK | 28 October 2021 |
12:30 PM |
| AAT Terminals | AATAD | 28 October 2021 |
12:30 PM |
WEEK 2:
|
Hutchison Ports Australia Pty Limited |
HPAFI | 2 November 2021 |
12:30 PM |
| Hutchison Ports Australia Pty Limited | HPAPB | 2 November 2021 |
12:30 PM |
|
Victorian International Container Terminal Limited |
VICTM | 8 November 2021 |
12:30 PM |
WEEK 4:
|
Patrick Terminals |
ASES1 | 16 November 2021 |
12:30 PM |
| Patrick Terminals | ASLFR | 16 November 2021 |
12:30 PM |
|
Patrick Terminals |
ASLPB | 18 November 2021 |
12:30 PM |
|
Patrick Terminals |
PTFIT | 18 November 2021 |
12:30 PM |
WEEK 5:
|
Qube Ports |
CONBE | 23 November 2021 | 12:30 PM |
|
Qube Ports |
CONDW | 23 November 2021 | 12:30 PM |
| Qube Ports | QBESP | 25 November 2021 |
12:30 PM |
| Qube Ports | QBPHD | 25 November 2021 |
12:30 PM |
WEEK 6:
|
DP WORLD PORTS |
CONFR | 30 November 2021 | 12:30 PM |
|
DP WORLD PORTS |
CONWS | 30 November 2021 |
12:30 PM |
|
DP WORLD PORTS |
CTLPB |
2 December 2021 |
12:30 PM |
| DP WORLD PORTS | DPBNE | 2 December 2021 |
12:30 PM |
Users will see a change in the application behaviour until the new PRA application has been introduced. In the current system, users can see a record for lodged PRA in the PRA status screen straight away but during the cutover phase, users will only be able to see a record upon response for a 1-Stop service or a Terminal’s response. In other words, until APERAK is being received, Lodged PRA records won’t be visible.
1-Stop recommends for you to wait a few minutes after the PRA lodgement before checking the status of PRA. This wait time depends upon the terminal’s response time, for some terminals it is approximately a 1-2 minute wait but for others it can take up to 15 minutes because of batch processing.
If you have any questions please contact our helpdesk on 1300 881 055 or at helpdesk@1-stop.biz
Thank you for your patience during these upgrade windows.
On Sunday, 14 November, from 9:30 pm – 12:00 am (AEDT) 1-Stop Connections will be conducting a software upgrade on our Central Customer Database. CCD is used for maintaining customer login and user information for the following 1-Stop services:
During the upgrade period, users will be unable to create new registrations, change their passwords or update their personal information. In addition, users may briefly experience intermittent disruption during logins to the web systems during the maintenance period.
If you experience any errors after the upgrade, please log out and clear your cache before logging back in.
Please note: this does not affect EDI messaging during the upgrade.
Thank you for your patience.