Software Maintenance

Please be advised that OneStop will be conducting system maintenance to the VBS platform during the following times:

• Sunday, 28 July 2024, between 18:00 pm to 19:00 pm (AEST) – Users of ACFS, Tyne ACFS & Tyne MT VBS sites, users of Asian Terminals VBS site, users of Manila International Container Terminal VBS site, users of Patrick Fremantle VBS site, and users of Intermodal Container Services VBS site
• Monday, 29 July 2024, between 11:00 am to 12:00 pm (AEST) – Users of AAT Fisherman Islands VBS site, users of Patrick Port Botany VBS site, and users of APMCLL VBS site
• Monday, 29 July 2024, between 21:00 pm to 22:00 pm (AEST) – Users of CargoLink/Patrick PortRail VBS sites, users of DP World Port Botany VBS site, users of DP World Brisbane VBS site, users of Patrick Fisherman Islands VBS site, and users of DP World Brisbane Container Park VBS site
• Tuesday, 30 July 2024, between 16:00 pm to 17:00 pm (AEST) – Users of All ContainerCo VBS sites, users of All LPC VBS sites, and users of All QUBE NZ VBS sites
• Tuesday, 30 July 2024, between 21:00 pm to 22:00 pm (AEST) – Users of DP World Fremantle VBS site
• Wednesday, 31 July 2024, between 19:00 pm to 20:00 pm (AEST) – Users of All AutoCare VBS sites
• Wednesday, 31 July 2024, between 21:00 pm to 22:00 pm (AEST) – Users of Patrick East Swanson VBS site, users of DP World West Swanson VBS site, users of ContainerSpace VBS site, and users of Victoria International VBS site

During these times, Carriers may experience booking/manifesting confirmation delay & error for a period of 15 ~ 30 minutes. Carriers can retry to book/manifest after 15 ~ 30 minutes.

Please note this does not affect any other OneStop products.

If users experience unusual behaviour after the maintenance period, we recommend you raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an upgrade to the ComPay application on Wednesday, 31 July 2024, between 20:00 pm and 22:00 pm (AEST).

During this time, the ComPay application will be unavailable to all users. We recommend users ensure all payments are processed before the upgrade window to avoid delay.

If users experience error messages after the upgrade period, we recommend you log out and clear their cache before logging back in.

Please note this does not affect any other OneStop products.

If you notice any issues during or after maintenance, please raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting a software upgrade to our OneStop Modal application on Sunday, 21 July 2024 (AEST), between 11:59 pm and 02:00 am on Monday, 22 July 2024 (AEST).

During this time, OneStop Modal and OneStop Modal VBS will be unavailable to users.

Please note this does not affect any other OneStop products.

If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will conduct a software upgrade to the MSIC application on Wednesday, 17 July 2024, between 11:00 am – 12:00 pm (AEST).

During the upgrade window, there should be no impact on MSIC users.

Please note this does not affect any other OneStop products.

If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an emergency infrastructure maintenance on Monday, 1 July 2024 between 13:00 pm and 14:30 pm (AEST).

There is no expected outage or disruption during the maintenance window. If you notice any issues during or after maintenance, please raise a support ticket via our help centre.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled maintenance to our OneStop EIDO Messaging Services on Monday, 20 May 2024 between 12:00 pm and 13:00 pm (AEST), and on Monday, 27 May 2024 between 12:00 pm and 13:00 pm (AEST).

There is no expected outage or disruption during the maintenance window. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled maintenance to our OneStop PRA Messaging Services on Monday, 29 April 2024 between 12:30 pm and 13:30 pm (AEST).

There is no expected outage or disruption during the maintenance window. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop PRA Messaging is experiencing slowness in processing EDI messages. This impacts CargoConnect (PRA, EIDO, CMR, ComTrac, Some VBS related messages) and OneStop Modal messages.

Our team is actively working on resolving this matter as quickly as possible.

We sincerely apologize for any inconvenience this may cause.

Please note this does not affect any other OneStop products not mentioned above.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting scheduled software maintenance on our Gateway and Central Customer Database (CCD) on Sunday, 16 April 2023 between 21:300 pm and 22:30 pm (AEST).

Any users not logged into the OneStop VBS prior to the software maintenance window will experience errors when attempting to log in. All users logged in before the maintenance window will not be impacted. OneStop VBS users will also be unable to perform a container search or attach a container to a booking during the upgrade window.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that OneStop will be conducting an upgrade to the Patrick Terminal Messaging Services on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

During the upgrade window, users will experience delays for messages sent to all Patrick terminals for VBS Bookings & Manifesting, PRAs, EIDO, Train Consist, Rail Tag & Release, and Customs Messages. All messages being sent to all Patrick terminals will be queued up and processed at the conclusion of the upgrade period.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.