Software Notes

Tomorrow, Saturday 19th between 15:00 – 18:00, VICT will be performing a significant system upgrade on their Terminal Operating System.
During this time, 1-Stop services to VICT will be unavailable and any EDI messages transacted with the terminal will be queued until those systems come back online after the upgrade is complete.
The timing of this upgrade was chosen specifically after landside operations stops at 14:00 to avoid any disruption to Transport services.
The upgrade should provide some welcome bug fixes and operational improvements that will benefit all of our customers.

We thank you for your patience and understanding

On Sunday 20 September 1-Stop will be conducting a software upgrade across our 1-Stop Modal product.

The upgrade will occur from 8 am – 9am (AEST).

During this time Carriers will not be able to make, edit, or cancel VBS Modal bookings.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

From today, all customers who need to access invoices via GENI for Patrick terminals will need to select the submenu ‘Patrick’ under the “Outstanding Invoices” from the left-hand side menu for navigating to the Patrick Outstanding invoices screen.

The user guide can be found by following this link.

1-Stop will be conducting a planned Software Upgrade across DP World terminals

• Fremantle – 31 August at 5.00 pm to 5.30 pm (AWST)
• Brisbane – 3 September 5.00 pm to 5.30 pm (AEST)
• Port Botany – 3 September 6.00pm – 6.30pm (AEST)
• Melbourne – 9 September 5.00 pm to 5.30 pm (AEST)

The upgrade will require 30 minutes, during this time carriers may experience slowness.

We advise carriers to manifest prior to the maintenance period.

If users face any issues after the maintenance window, please clear the browser cache and reopen the browser to log into the VBS.

We thank you for your patience during the upgrade.

On Monday 24th August 1-Stop will be conducting a software upgrade across our ComPay Platform.

The upgrade will occur from 8 pm – 8:15 pm (AEST).

During this time ComPay will be unavailable.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

Patrick Terminals Port Botany will be implementing their new Terminal Operating System on Sunday, 15 August 2020.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 14:00hrs Saturday, 15th August 2020 to 06:00hrs Sunday, 16th August 2020.  During this time, users will not be able to access or make bookings via the VBS.

We appreciate your patience and understanding during this time.

We have revised the new cutover date to Wednesday 10 June at 6:00 pm.

As part of the cutover Rail Tag and Release will be unavailable from  Wednesday 10 June 6:00 PM – 10:00 PM.

Rail Tagging and Release will be unavailable during this outage. Rail Tagging & Release EDI Messages received during outage will be queued and will be processed once the transition is complete. All other services should work as normal.

As part of the migration, 1 month of data will be migrated to the new system. Please note, old web screens will no longer be available after the transition. User Guides for the new system are available at the following URLs:

User Guide: https://help.1-stop.biz/x/MIFwAg
New System URL: https://www.1-stop.biz/gateway/login

As always, our team is on hand to help. Please contact us on 1300 881 055 if you have any questions.

On Saturday 9 May 1-Stop will be conducting a software upgrade on our 1-Stop Gateway Platform.

The upgrade will occur from 10pm – 1am (AEST). During this time you will be able to submit PRA’s however the PRA will be idle in the system until 1am. Also, all  EIDO, Container Messages, Custom Messages, Rail Tagging and Release, Train Consist, Vessel Schedule, Load List, Bayplan, and Dangerous Goods messages will be idle until 1am when the software upgrade concludes. At 1am our system will start processing messages however based on the number of messages sent through this time, there may be a short delay.

Please note this only affects AAT and Qube Port sites.

Please note: this does not affect ComPay or any payments submitted through ComPay during the upgrade.

Thank you for your patience.

On Thursday 23rd April 1-Stop will be conducting a software upgrade on our invoicing platform that is accessed through the 1-Stop VBS.

The upgrade will occur from 5pm – 7pm (AEST). During this time you will not be able to view your invoices through the VBS.

Please note: this does not affect ComPay or any payments submitted through ComPay during the upgrade.

Thank you for your patience.

As the 1-Stop Vehicle Booking System (VBS) continues to evolve to maximise user experience, we are conducting a series of software upgrades.

The upgrade will provide increased privacy and protection for users, and align some functionalities of the VBS with new regulations in relation to MSIC cards as directed by the Department of Home Affairs.

We’ve scheduled the upgrade for your respective terminals as shown below:

Thursday, 5th December 2019

• DP World Fremantle: 5.00 am to 6.00 am (AWST)

Monday, 9th December 2019 

• DP World Port Botany: 5.00 pm to 6.00 pm (AEDT)
• DP World Brisbane: 5.00 pm to 6.00 pm (AEST)
• Patrick Fremantle: 5.00 pm to 6.00 pm (AWST)

Wednesday, 11th December 2019

• DP World West Swanson: 5.00 pm to 6.00 pm (AEDT)
• Patrick Fisherman Island: 5.00 pm to 6.00 pm (AEST)
• Patrick Port Botany: 7.00 pm to 8.00 pm (AEDT)

Thursday, 12th December 2019

• Victoria International Container Terminal: 5.00 pm to 6.00 pm (AEDT)

Friday, 13th December 2019

• Patrick East Swanson: 5.00 pm to 6.00 pm (AEDT)

The upgrade will require 1 hour.

During this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

We recommend that any bookings, and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS after the upgrade window, please clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.