Software Maintenance

Please be advised that OneStop will be conducting scheduled maintenance to our OneStop PRA Messaging Services on Monday, 29 April 2024 between 12:30 pm and 13:30 pm (AEST).

There is no expected outage or disruption during the maintenance window. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an upgrade to the ComPay application on Monday, 29 April 2024, between 20:00 pm and 22:30 pm (AEST).

During this time, the ComPay application will be unavailable to all users. We recommend users ensure all payments are processed before the upgrade window to avoid delay.

If users experience error messages after the upgrade period, we recommend you log out and clear their cache before logging back in.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting a software upgrade to our OneStop Modal application on Tuesday, 23 April 2024, between 15:00 pm and 17:00 pm (AEST).

There is no expected outage or disruption to OneStop Modal and OneStop Modal VBS during the upgrade window, although users may experience slowness during this time. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting a software upgrade to the MSIC application on Tuesday, 23 April 2024, between 15:00 pm – 16:00 pm (AEST).

During the upgrade window, there should be no impact to MSIC or VBS users.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

We thank you for your patience and understanding.

Please be advised that OneStop PRA Messaging is experiencing slowness in processing EDI messages. This impacts CargoConnect (PRA, EIDO, CMR, ComTrac, Some VBS related messages) and OneStop Modal messages.

Our team is actively working on resolving this matter as quickly as possible.

We sincerely apologize for any inconvenience this may cause.

Please note this does not affect any other OneStop products not mentioned above.

If you have any questions, please contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting a system maintenance to the VBS platform on Monday, 8 April 2024, between 15:00 pm to 17:00 pm (AEST).

There is no expected outage or disruption during the maintenance window. If users experience unusual behaviour after the upgrade period, we recommend you raise a support ticket via our help centre: https://help.onestop.co/hc/en-us/requests/new.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that OneStop will be conducting scheduled software maintenance on our Gateway and Central Customer Database (CCD) on Sunday, 16 April 2023 between 21:300 pm and 22:30 pm (AEST).

Any users not logged into the OneStop VBS prior to the software maintenance window will experience errors when attempting to log in. All users logged in before the maintenance window will not be impacted. OneStop VBS users will also be unable to perform a container search or attach a container to a booking during the upgrade window.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that OneStop will be conducting an upgrade to the Patrick Terminal Messaging Services on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

During the upgrade window, users will experience delays for messages sent to all Patrick terminals for VBS Bookings & Manifesting, PRAs, EIDO, Train Consist, Rail Tag & Release, and Customs Messages. All messages being sent to all Patrick terminals will be queued up and processed at the conclusion of the upgrade period.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be advised that OneStop will be conducting an upgrade to the Rail Tag & Release user interface on Saturday, 25 February 2023, between 17:30 pm and 18:30 pm (AEDT).

The Rail Tag & Release user interface will be unavailable to users during this time.  Any Rail Tagging & Release messages will be queued up and processed at the conclusion of the upgrade.

Please note this does not affect any other OneStop products.

If you have any questions, don’t hesitate to contact our helpdesk team at 1300 881 055 (Australia) or +61 2 9588 8900 (International) or helpdesk@1-stop.biz.

We thank you for your patience and understanding.

Please be notified that OneStop will be conducting scheduled software maintenance on our AAT EDI Database on Thursday, 29 September 2022 between 15:00 pm and 17:00 pm (AEST).

During the software maintenance period, users will not be able to access the PPA website.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.