Software Notes

Check in here to stay updated on our latest bug-fixes and software upgrades.

/ July 3, 2020

Software Upgrade: Maintenance – Sunday 5 July 2020

On Sunday 5 July 1-Stop will be conducting a software upgrade across our 1-Stop Modal product.

The upgrade will occur from 8am – 12pm (AEST). During this time Depots will not be able to log into 1-Stop Modal.

Please note: this does not affect the 1-Stop VBS or any other 1-Stop products.

Thank you for your patience.

/ June 9, 2020

Rail Tag and Release: New UI

We have revised the new cutover date to Wednesday 10 June at 6:00 pm.

As part of the cutover Rail Tag and Release will be unavailable from  Wednesday 10 June 6:00 PM – 10:00 PM.

Rail Tagging and Release will be unavailable during this outage. Rail Tagging & Release EDI Messages received during outage will be queued and will be processed once the transition is complete. All other services should work as normal.

As part of the migration, 1 month of data will be migrated to the new system. Please note, old web screens will no longer be available after the transition. User Guides for the new system are available at the following URLs:

User Guide: https://help.1-stop.biz/x/MIFwAg
New System URL: https://www.1-stop.biz/gateway/login

As always, our team is on hand to help. Please contact us on 1300 881 055 if you have any questions.

/ April 21, 2020

1-Stop Gateway – Software Upgrade

On Saturday 9 May 1-Stop will be conducting a software upgrade on our 1-Stop Gateway Platform.

The upgrade will occur from 10pm – 1am (AEST). During this time you will be able to submit PRA’s however the PRA will be idle in the system until 1am. Also, all  EIDO, Container Messages, Custom Messages, Rail Tagging and Release, Train Consist, Vessel Schedule, Load List, Bayplan, and Dangerous Goods messages will be idle until 1am when the software upgrade concludes. At 1am our system will start processing messages however based on the number of messages sent through this time, there may be a short delay.

Please note this only affects AAT and Qube Port sites.

Please note: this does not affect ComPay or any payments submitted through ComPay during the upgrade.

Thank you for your patience.

/ April 17, 2020

1-Stop Invoicing through VBS

On Thursday 23rd April 1-Stop will be conducting a software upgrade on our invoicing platform that is accessed through the 1-Stop VBS.

The upgrade will occur from 5pm – 7pm (AEST). During this time you will not be able to view your invoices through the VBS.

Please note: this does not affect ComPay or any payments submitted through ComPay during the upgrade.

Thank you for your patience.

/ December 2, 2019

VBS software update: 19R6.0 Release

As the 1-Stop Vehicle Booking System (VBS) continues to evolve to maximise user experience, we are conducting a series of software upgrades.

The upgrade will provide increased privacy and protection for users, and align some functionalities of the VBS with new regulations in relation to MSIC cards as directed by the Department of Home Affairs.

We’ve scheduled the upgrade for your respective terminals as shown below:

Thursday, 5th December 2019

  • DP World Fremantle: 5.00 am to 6.00 am (AWST)

Monday, 9th December 2019 

  • DP World Port Botany: 5.00 pm to 6.00 pm (AEDT)
  • DP World Brisbane: 5.00 pm to 6.00 pm (AEST)
  • Patrick Fremantle: 5.00 pm to 6.00 pm (AWST)

Wednesday, 11th December 2019

  • DP World West Swanson: 5.00 pm to 6.00 pm (AEDT)
  • Patrick Fisherman Island: 5.00 pm to 6.00 pm (AEST)
  • Patrick Port Botany: 7.00 pm to 8.00 pm (AEDT)

Thursday, 12th December 2019

  • Victoria International Container Terminal: 5.00 pm to 6.00 pm (AEDT)

Friday, 13th December 2019

  • Patrick East Swanson: 5.00 pm to 6.00 pm (AEDT)

The upgrade will require 1 hour.

During this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

We recommend that any bookings, and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS after the upgrade window, please clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

/ October 25, 2019

1-Stop Infrastructure Upgrade – 26th October 2019

Continuing our digital transformation initiatives, we will be conducting an upgrade on our databases on 26 October 2019 (Saturday).

The upgrade is scheduled for your region/timezone as follows:

Saturday, 26 October 2019

  • Manila, PH – 7:00 pm to 8:59 pm (PHT)
  • Fremantle, AU – 7:00 pm to 8:59 pm (AWST)
  • Brisbane, AU – 9:00 pm to 10:59 pm (AEST)
  • Adelaide, AU – 9:30 pm to 11:29 pm (ACDT)
  • Sydney, Melbourne, AU – 10:00 pm to 11:59 pm (AEDT)

Sunday, 27 October 2019

  • Auckland, Napier, Lyttelton, NZ – 12:00 am to 1:59 am (NZDT)

The upgrade will require 2 hours.

No outage is expected during this period, however if you have any transactions planned during this time window, we advise you to complete them in advance.

Some users may face intermittent disruptions when logging in to some of 1-Stop’s services during this time.

If you do encounter any issues during login, please refresh your browser, or close it and open a fresh browser, and retry.

Should you encounter any issues please contact the 1-Stop Helpdesk on helpdesk@1-stop.biz or call 1300 881 055.

/ October 21, 2019

1-Stop Infrastructure Upgrade – 24th October 2019

Continuing our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, we will be conducting an upgrade on our web servers on 24 October 2019.

The upgrade is scheduled for your region/timezone as follows:

Thursday, 24 October 2019

  • Manila, PH – 4:00pm to 4:30pm PHT (UTC+8:00)
  • Fremantle, AU – 4:00pm to 4:30pm AWST (UTC+8:00)
  • Brisbane, AU – 6:00pm to 6:30pm AEST (UTC+10:00)
  • Adelaide, AU – 6:30pm to 7:00pm ACDT (UTC+10:30)
  • Sydney, Melbourne, AU – 7:00pm to 7:30pm AEDT (UTC+11:00)
  • Auckland, Napier, Lyttelton, NZ – NZDT 9:00pm to 9:30pm (UTC+13:00)

If you have any transactions planned during this time window, we advise you to complete them in advance to ensure you will not run into any issues while we conduct the upgrade.

No outage is expected during this period. However, some users may face intermittent disruptions when logging in to some of 1-Stop’s services.

If you do encounter any issues during login, please refresh your browser, or close it and open a fresh browser, and retry.

Should you encounter any issues please contact the 1-Stop Helpdesk on helpdesk@1-stop.biz or call 1300 881 055.

/ September 13, 2019

VBS Upgrade during Patrick East Swanson TOS Upgrade

Patrick Terminals East Swanson will be implementing their new Terminal Operating System on Sunday, 15 September 2019.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 3pm to 8pm. As a result, users will not be able to access or make bookings via VBS during the said time.

For business operation hours and further details, refer to Patrick’s “Notice to all Carriers – New Terminal Operating System” memo dated 11 September 2019.

We appreciate your patience and understanding during this time.

VBS / September 11, 2019

VBS software update: 19R4.0 VBS Release

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

  • Patrick Fremantle: Tuesday, 17 September 2019 at 4.00 pm (AWST)
  • Patrick Fisherman Island: Tuesday, 17 September 2019 at 5.00 pm (AEST)
  • Victoria International Container Terminal: Thursday, 19 September 2019 at 5.30pm (AEST)
  • Patrick Port Botany: Thursday, 26 September 2019 at 5.00 pm (AEST)

The upgrade will take 30 minutes, and during this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

VBS / September 4, 2019

Scheduled Maintenance

As part of our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, 1-Stop will be conducting a scheduled maintenance.

The maintenance is scheduled for your region/timezone as follows:

Monday, 9 September 2019

  • DP World Fremantle – 10:00 am to 12:00 pm (AWST)
  • Patrick Fremantle – 10:00 am to 12:00 pm (AWST)
  • Manila terminals – 10:00 am to 12:00 pm (PH time)
  • NSW, VIC & Brisbane terminals – 12:00 pm to 2:00 pm (AEST)
  • All New Zealand terminals – 2:00 pm to 4:00 pm (NZ time)

We do not expect any disruptions or outages during this period.

If you have any questions, do not hesitate to contact our HelpDesk on 1300 881 055.