Software Maintenance

Please be advised that OneStop will be conducting scheduled software maintenance on our Gateway Database Server on Sunday, 16 October 2022 between 21:00 pm and 23:30 pm (AEST).

During the software maintenance period, users will experience messaging delays for all PRA, Customs, EIDO, and Vessel Schedule messages sent during the maintenance window. OneStop VBS users will also experience errors in the booking and manifest screens.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

 

Please be notified that OneStop will be conducting scheduled software maintenance on our AAT EDI Database on Thursday, 29 September 2022 between 15:00 pm and 17:00 pm (AEST).

During the software maintenance period, users will not be able to access the PPA website.

Please note this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

 

Please be advised that on Saturday, 25 June 2022, OneStop will be conducting system maintenance between 22:00 pm – 12:00 am (AEST).

During the maintenance, EDI messaging delays for ComTrac, Movements, PRA, EIDO, Customs, Vessel Schedules, Train Consist, Rail Tag Release, Other EDI Messages.

Please note: this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised that on Wednesday, 15 June 2022, OneStop will be conducting a software upgrade to the MSIC application. The upgrade will occur between 20:00 pm – 21:00 pm (AEST).

During the upgrade window, there should be no impact to MSIC or VBS users.

Please note: this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised from Wednesday, 1 June 2022, OneStop  will begin migrating our Customs Messaging Service to our new CargoConnect Platform.

During the migration period, there will be no disruption to users however, users may experience message processing delays. OneStop will be monitoring the messaging during the migration period and in the event of an unforeseen disruption, a robust rollback plan will be executed.

The Customs Messaging software migration will be conducted as per the following schedule:

• Code Deployment – Wednesday, 1 June 2022 between 14:00 pm and 17:00 pm (AEST). No Disruption Expected
• CTOREC & CTOREM Cutover – Saturday, 4 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect CTOREC & CTOREM Messaging Processing Delays.
• PRODIS Cutover – Tuesday, 7 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect PRODIS Messaging Processing Delays.
• SEAOUT Cutover – Thursday, 9 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect SEAOUT Messaging Processing Delays.
• XRAY, CARST, AQISHOLD & UBMREQR Cutover – Tuesday, 14 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect XRAY, CARST, AQISHOLD & UBMREQR Messaging Processing Delays.
• SEAEQ Cutover– Thursday, 16 June 2022 between 12:30 pm and 17:00 pm (AEST). Expect SEAEQ Messaging Processing Delays.

Should you experience any issues with any of our web applications, please get in touch with our helpdesk team for assistance on 1300 881 055 (Australia) or at helpdesk@1-stop.biz.

Please note: this software upgrade does not affect any other OneStop products. We recommend making arrangements to have cargo cleared outside of these hours.

OneStop thanks you in advance for your patience and understanding.

On Monday 30 May, OneStop will be conducting a software upgrade across our OneStop Modal product.

The upgrade will occur from 19:00 pm – 21:00 pm (AEST).

There will be no disruptions to OneStop Modal and OneStop Modal VBS during the upgrade period.

Please note: this does not affect any other OneStop products.

Thank you for your patience.

Please be advised that OneStop commenced regular software maintenance to the OneStop VBS platform on Wednesday, 25 May 2022.

The software maintenance will provide enhancements to the way reports are shown and delivered to users. These reports will now be available to users via the VBS platform submenu.

The software maintenance has been scheduled as follows for the below facilities and times:

• AAT Fisherman Island– Wednesday, 25 May 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• Victoria International Container Terminal – Thursday, 26 May 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• DP World Brisbane – Wednesday, 8 June 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• Patrick Fisherman Island – Wednesday, 8 June 2022 between 19:30 pm and 20:30 pm (AEST) – COMPLETED
• Patrick East Swanson – Thursday, 9 June 2022 between 17:30 pm and 18:30 pm (AEST) – COMPLETED
• DP World Port Botany – Wednesday, 15 June 2022 between 17:30 pm and 18:30 pm (AEST)
• DP World West Swanson – Thursday, 16 June 2022 between 17:30 pm and 18:30 pm (AEST)
• Patrick Port Botany – Thursday, 16 June 2022 between 19:30 pm and 20:30 pm (AEST)
• Cargo Link Parks (CLINK) – Thursday, 23 June 2022 between 17:30 pm and 18:30 pm (AEST)
• Manila International Container Terminal – Sunday, 26 June 2022 between 8:00 am and 9:00 am (AEST)
• Asian Terminal Incorporated – Sunday, 26 June 2022 between 10:00 am and 11:00 am (AEST)

Users may experience some errors or intermittent slowness during the maintenance window period.

If you experience any errors after the upgrade, we recommend for you to log out and clear your cache before logging back in.

Please note: this does not affect any other OneStop products.

Thank you for your patience.

On Saturday 21 May, between 12:30 pm – 16:30 pm (AEST), OneStop will be migrating our EIDO Service to our new CargoConnect Platform.

During the migration period, EIDO Web will not be available and new EIDO messages will be on hold until the deployment has been completed. Users will be redirected to the new EIDO Web, and all EIDO messages will be processed as per usual after deployment.

Please note: this does not affect any other OneStop products.

If you have any questions, please contact our helpdesk on 1300 881 055 (Australia) or at helpdesk@1-stop.biz

Thank you for your patience.

Please be advised on Thursday 25 November 2021 from 5:30 pm – 6:00 pm (AEST), OneStop will be performing software upgrades across our invoice solution, GENI.

During this time users will not be able to make payments from the outstanding invoice screen. We recommend all users make payments prior to this time or again after 6:00 pm to avoid any delays. If users receive an error message after the upgrade period, we recommend for you to log out and log back in.

Please note: during this time all other OneStop services will be available.

If you have any questions please contact our helpdesk on 1300 881 055 (Australia) or +61 2 9588 8900 (International) or at helpdesk@1-stop.biz

Thank you for your patience.
OneStop

1-Stop will be conducting software maintenance on our PRA Messaging Services to create better reliability and scalability of the PRA service. the software maintenance will occur throughout October and November 2021, commencing on 26 October 2021.

The upgrade will focus on outbound messaging, with no disruption expected for users. However, it is recommended that all PRAs are run in advance of the upgrade windows in case there is a delay in the messages being sent. In the unlikely event of delays in messaging, please allow up to 60 minutes for the messages to clear.

The PRA Messaging services upgrade will happen as per the following dates and times:

Terminal Operator

Terminal ID

Upgrade Date

Upgrade Time (AEST)

 

WEEK 1:

LINX Cargo Care	LNXDW	26 October 2021	12:30 PM
LINX Cargo Care	LNXEP	26 October 2021	12:30 PM

 

AAT Terminals	AATFI	28 October 2021	12:30 PM
AAT Terminals	AATPK	28 October 2021	12:30 PM
AAT Terminals	AATAD	28 October 2021	12:30 PM

 

WEEK 2:

Hutchison Ports Australia Pty Limited	HPAFI	2 November 2021	12:30 PM
Hutchison Ports Australia Pty Limited	HPAPB	2 November 2021	12:30 PM

 

Victorian International Container Terminal Limited

VICTM

8 November 2021

12:30 PM

 

WEEK 4:

Patrick Terminals	ASES1	16 November 2021	12:30 PM
Patrick Terminals	ASLFR	16 November 2021	12:30 PM

 

Patrick Terminals	ASLPB	18 November 2021	12:30 PM
Patrick Terminals	PTFIT	18 November 2021	12:30 PM

 

WEEK 5:

Qube Ports	CONBE	23 November 2021	12:30 PM
Qube Ports	CONDW	23 November 2021	12:30 PM
Qube Ports	QBESP	25 November 2021	12:30 PM
Qube Ports	QBPHD	25 November 2021	12:30 PM

 

WEEK 6:

DP WORLD PORTS	CONFR	30 November 2021	12:30 PM
DP WORLD PORTS	CONWS	30 November 2021	12:30 PM

 

DP WORLD PORTS	CTLPB	2 December 2021	12:30 PM
DP WORLD PORTS	DPBNE	2 December 2021	12:30 PM

 

Users will see a change in the application behaviour until the new PRA application has been introduced. In the current system, users can see a record for lodged PRA in the PRA status screen straight away but during the cutover phase, users will only be able to see a record upon response for a 1-Stop service or a Terminal’s response. In other words, until APERAK is being received, Lodged PRA records won’t be visible.

1-Stop recommends for you to wait a few minutes after the PRA lodgement before checking the status of PRA. This wait time depends upon the terminal’s response time, for some terminals it is approximately a 1-2 minute wait but for others it can take up to 15 minutes because of batch processing.

If you have any questions please contact our helpdesk on 1300 881 055 or at helpdesk@1-stop.biz

Thank you for your patience during these upgrade windows.