Software Notes

Please be advised of scheduled maintenance taking place on Saturday 5^th June 2021 between 10:00 pm AEST (UTC+10) and 12:00 am AEST (UTC+10).

The maintenance window has been declared for 2.0 hours, during this time please note the following impact to services.

User interfaces will not be accessible and users will not be able login in or complete transactions.

• 1-Stop Vehicle Booking System (VBS)
• 1-Stop Invoicing
• 1-Stop Modal
• 1-Stop Hybrid
• 1-Stop Comtrac
• 1-Stop Gateway
• 1-Stop Rail Tagging & Release
• 1-Stop Train Consist
• 1-Stop Self Service (my 1-Stop)

Messages sent during this time will sit idle, and at the conclusion of the maintenance period, all messages in the queue will be sent.

• Pre-Receival Advice (PRA)
• Electronic Import Delivery Order (EIDO)
• Movement Messages
• Custom Messages
• Booking Lists
• Rail Tagging and Release
• Train Consist
• Vessel Schedule
• Load List
• Bayplan
• Dangerous Goods
• PPA Hub

It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz

Thank you for your patience during this maintenance window.

On Sunday 6th June 1-Stop will be conducting a software upgrade across our 1-Stop Modal product.

The upgrade will occur from 8am – 9am (AEST).

During this time Carriers will not be able to make, edit, or cancel VBS Modal bookings.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

Please be advised of scheduled maintenance taking place on Saturday 8^th May between 22:00 AEST (UTC+11) and 2:00 AEST (UTC+11).
The maintenance window has been declared for 4.0 hours, during this time all 1-Stop messaging services will be unavailable:

• Pre-Receival Advice (PRA)
• Electronic Import Delivery Order (EIDO)
• Movement Messages
• Custom Messages
• Booking Lists
• Rail Tagging and Release
• Train Consist
• Vessel Schedule
• Load List
• Bayplan
• Dangerous Goods
• PPA Hub

Messages sent during this time will sit idle. At the conclusion of the maintenance period, all messages in the queue will be sent.

All 1-Stop solutions will be accessible during the maintenance period, however, due to the delayed processing of messages, the following functions will be affected:

• 1-Stop Gateway > Submitted PRA’s will stay in pending status, customs status will not be updated and vessel schedules will not update during the maintenance period.
• 1-Stop Comtrac > Alerts and alert requests will not be processed and vessel schedules will not be sent during the maintenance period
• 1-Stop Rail Tagging & Release > Tag requests and cancellation requests will stay in pending status during the maintenance period.
• 1-Stop Train Consist > Consists will stay in pending status and PRA status will not update during the maintenance period.
• 1-Stop Vehicle Booking System > Vessel schedules will not be updated, some bookings may not be able to be confirmed or manifested during the maintenance period for any containers where PRA’s, EIDO’s, terminal, or customs holds have not been updated prior.

It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions, please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz
Thank you for your patience during this maintenance window.

On Thursday 11th March 1-Stop will be conducting a software upgrade across our ComPay Platform.

The upgrade will occur from 8:00 pm – 8:30 pm (AEST).

During this time ComPay will be unavailable.

Please note: this does not affect any other 1-Stop products.

Thank you for your patience.

1-Stop will be conducting a planned Software Upgrade across Patrick Terminals

• Fremantle – 23 February – 6:00pm – 6:30pm (WA TIME)
• Port Botany -25 Feburary – 5.00pm – 5.30pm (AEDT)
• Melbourne – 25 February – 5.30 pm to 6.00 pm (AEDT)
• Fisherman Island- 25 February – 5:00pm – 5:30pm (QLD TIME)

The upgrade will require 30 minutes, during this time carriers may experience slowness.

We advise carriers to manifest prior to the maintenance period.

If users face any issues after the maintenance window, please clear the browser cache and reopen the browser to log into the VBS.

We thank you for your patience during the upgrade.

Please be advised of scheduled maintenance taking place tomorrow morning Tuesday 9th February  2021 between 12:00 am AEDT (UTC+11) and 2:00 am AEDT (UTC+11).

The maintenance window has been declared for 2.0 hours, during this time all 1-Stop messaging services will be unavailable:

• Pre-Receival Advice (PRA)
• Electronic Import Delivery Order (EIDO)
• Movement Messages
• Custom Messages
• Booking Lists
• Rail Tagging and Release
• Train Consist
• Vessel Schedule
• Load List
• Bayplan
• Dangerous Goods
• PPA Hub

Messages sent during this time will sit idle. At the conclusion of the maintenance period, all messages in the queue will be sent.

All 1-Stop solutions will be accessible during the maintenance period, however, due to the delayed processing of messages, the following functions will be affected:

• 1-Stop Gateway > Submitted PRA’s will stay in pending status, customs status will not be updated and vessel schedules will not update during the maintenance period.
• 1-Stop Comtrac > Alerts and alert requests will not be processed and vessel schedules will not be sent during the maintenance period
• 1-Stop Rail Tagging & Release > Tag requests and cancellation requests will stay in pending status during the maintenance period.
• 1-Stop Train Consist > Consists will stay in pending status and PRA status will not update during the maintenance period.
• 1-Stop Vehicle Booking System > Vessel schedules will not be updated, some bookings may not be able to be confirmed or manifested during the maintenance period for any containers where PRA’s, EIDO’s, terminal, or customs holds have not been updated prior.

It is recommended that to avoid any impacts or delays, that all transactions where possible be completed in advance of the maintenance period.

If you have any questions please contact our helpdesk at 1300 881 055 or helpdesk@1-stop.biz

Thank you for your patience during this maintenance window.

Regards
Alicia
Marketing and Communications Manager 

As the 1-Stop Vehicle Booking System (VBS) continues to evolve to maximise user experience, we are conducting a series of software upgrades.

We’ve scheduled the upgrade for your respective terminals as shown below:

Wednesday,9th December 2020

• DP World West Swanson: 5.30 pm to 6.00 pm (AEDT)
• Patrick Port Botany: 6.00 pm to 6.30 pm (AEDT)
• DP World Port Botany: 6.30 pm to 7.00 pm (AEDT)

Sunday 13th December 2020

• Patrick East Swanson: 7.00 pm to 7.30 pm (AEDT)

The upgrade will require 30 minutes.

During this time you will be able to access the VBS portal to create, edit, or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

In case users face any issues accessing VBS after the upgrade window, please clear the browser cache, and reopen the browser to access VBS normally again.

We thank you for your patience during the upgrade.

Patrick Terminals Fisherman Island will be implementing their new Terminal Operating System on Saturday, 14 November 2020.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 14:00hrs Saturday, 14th November 2020 to 07:00hrs Sunday, 15th November 2020.  During this time, users will not be able to access or make bookings via the VBS.

We appreciate your patience and understanding during this time.

On Wednesday 11th November from 5:00 pm – 5:30 pm (AEDT), 1-Stop will be performing software upgrades across our invoice solution, GENI.

During this time users will not be able to make payments from the outstanding invoice screen. We recommend all users make payments prior to this time or again after 5:30 pm to avoid any delays.

Please note: during this time all other 1-Stop services will be available.

If you have any questions please contact our helpdesk on 1300 881 055 or helpdesk@1-stop.biz

Due to new rail equipment at Patrick Port Botany, 1-Stop has introduced new fields when customers are using 1-Stop’s Train Consist platform.

From 12 am on 2^nd November, the door direction information must be provided in the Train Consist message to Patrick Port Botany. Web-users will be mandated to provide information to proceed further and EDI messages will be rejected if the information is missing or incorrect.

Please see below the instructions for both Web and EDI users:

   For web users:

A new field  ‘Door Facing ‘ is added to the screen. This field will be a drop-down menu with 2 options, Doors Facing Forward(DFF) will be door facing towards the front of the train, and, Doors Facing Aft (DFA) will be door facing towards the back of the train. This field will be mandatory for containers going to Patrick Port Botany.

   For EDI Messages:

Information for Door facing should be provided in HAN segment in BAPLIE messages. Train Consist messages to Patrick Port Botany will be rejected if this information is not provided.  Below is an example of the message specification.

If you require further information please view our User Guide here or contact us at 1300 881 055.