On Thursday 30 September, 1-Stop will be conducting a software upgrade across our ComPay Platform.
The upgrade will occur from 8:00 pm – 9:00 pm (AEST). During this time ComPay will be unavailable.
The upgrade will see ComPay introduce the below new features:
If a payer realises that the transaction was incorrect after the funds have already been cleared, the payer will now be able to initiate a refund request. The request will need to be approved by the payee before the refund can be processed.
ComPay master admins will now be able to amend the below details from the existing “My Account” section:
- Physical Address
- Primary contact details
- Remittance Advice – The email address to receive all the payment notifications
- Report Subscriptions
As part of our ongoing security measures, we will be introducing more security updates to stop potential attacks.
- Updated payment notification
The format of the payment notification and tax invoices has now been improved from just an email notification to a better-formatted PDF attachment, making life easier for users.
Please note: this does not affect any other 1-Stop Connections products.
Thank you for your patience.