Software Notes

Patrick Terminals East Swanson will be implementing their new Terminal Operating System on Sunday, 15 September 2019.

During this upgrade, 1-Stop will be conducting an upgrade to VBS from 3pm to 8pm. As a result, users will not be able to access or make bookings via VBS during the said time.

For business operation hours and further details, refer to Patrick’s “Notice to all Carriers – New Terminal Operating System” memo dated 11 September 2019.

We appreciate your patience and understanding during this time.

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

• Patrick Fremantle: Tuesday, 17 September 2019 at 4.00 pm (AWST)
• Patrick Fisherman Island: Tuesday, 17 September 2019 at 5.00 pm (AEST)
• Victoria International Container Terminal: Thursday, 19 September 2019 at 5.30pm (AEST)
• Patrick Port Botany: Thursday, 26 September 2019 at 5.00 pm (AEST)

The upgrade will take 30 minutes, and during this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes, click here.

We thank you for your patience during the upgrade.

As part of our digital transformation initiatives to remain on the cutting edge of port logistics solutions that help you move freight across the supply chain efficiently, 1-Stop will be conducting a scheduled maintenance.

The maintenance is scheduled for your region/timezone as follows:

Monday, 9 September 2019

• DP World Fremantle – 10:00 am to 12:00 pm (AWST)
• Patrick Fremantle – 10:00 am to 12:00 pm (AWST)
• Manila terminals – 10:00 am to 12:00 pm (PH time)
• NSW, VIC & Brisbane terminals – 12:00 pm to 2:00 pm (AEST)
• All New Zealand terminals – 2:00 pm to 4:00 pm (NZ time)

We do not expect any disruptions or outages during this period.

If you have any questions, do not hesitate to contact our HelpDesk on 1300 881 055.

Continuing our digital transformation initiatives, 1-Stop ComPay will be undergoing a software upgrade.

The upgrade is scheduled for 7.00 pm to 7.30 pm (AEST) on Wednesday 28 August 2019.

During this time you will not be able to make any payments using ComPay.

Please contact us our HelpDesk on 1300 881 055 if you have any questions.

We thank you for your patience.

As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.

Schedule is as follows:

• Port of Auckland: Thursday, 13 June 2019 at 5:00 pm (NZ time)
• Port of Napier: Thursday, 13 June 2019 at 6:00 pm (NZ time)
• DP World Fremantle: Monday, 17 June 2019 at 4.30 pm (AWST)
• Patrick Fremantle: Monday, 17 June 2019 at 5.30 pm (AWST)
• Patrick Fisherman Island: Wednesday, 19 June 2019 at 6.00 pm (AEST)
• DP World Brisbane: Tuesday, 25 June 2019 at 5.00 pm (AEST)
• DP World West Swanson: Tuesday, 25 June 2019 at 6.00 pm (AEST)
• AAT Fisherman Island: Tuesday, 25 June 2019 at 6.30 pm (AEST)
• DP World Port Botany: Wednesday, 3 July 2019 at 5.00 pm (AEST)
• Patrick Port Botany: Wednesday, 3 July 2019 at 6.00 pm (AEST)
• Patrick East Swanson: Wednesday, 3 July 2019 at 7.00 pm (AEST)
• Victoria International Container Terminal: Tuesday, 9 July 4.30pm

During the upgrade, which will take 30 minutes, you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.

It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.

In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.

For release notes click here.

We thank you for your patience during the upgrade.

Please note: On Tuesday, 25 June 2019, we will be conducting software upgrades for our 1-Stop Modal Platform.

Time of upgrade will be as follows:

• CLINK Fremantle – 6 pm – 10 pm (AWST)
• CLINK Melbourne – 8 pm – 12 midnight (AEST)
• CLINK Sydney – 8 pm – 12 midnight (AEST)

During this time, carriers will not be able to make bookings into Cargolink Parks for empty containers and will see an ‘under maintenance’ page during the upgrade.

If you have any further questions, please do not hesitate to contact the HelpDesk.

We thank you for your patience and understanding.

Release date: 19 June 2019

Our latest MSIC software release

19R8 covers five new enhancements for MSIC

• Access cards upgraded to MSIC card will be lodged as a new MSIC application in AusCheck
• Discretionary approvals can proceed to card printing
• Company administrators can ‘search’ and view application statuses on their admin screen
• Increased visibility, tracking and auditing by facilitating ‘follow-up-background-check’ emails, renewal notifications, registration and employment verification SMS
• Ability to view the back of a citizenship certificate scanned by Australia Post for 1-Stop Admin to help in validating and assisting applicants should they have issues in entering or locating correct details from their citizenship certificate

View the complete Release Notes here.

Please note: next Monday, 12 November, we will be conducting Software upgrades for our 1-Stop Modal Platform

The upgrade will occur from 8pm – 11pm (Syd time)

Carriers will not be able to make bookings into Cargolink Parks for empty containers.

If you have any further questions, please not hesitate to contact the HelpDesk.

1-Stop will be conducting a scheduled software upgrade on the 17 and 20 October,  affecting only Lyttelton users.

17 October from 6:00pm to 6:30 PM (NZ time). 1-Stop VBS will be undergoing a system upgrade. Users may face temporary disruption while using the VBS. If this occurs please log out and back in again. For any questions please contact the helpdesk on 1300 881 055.

20 October from 1:00pm to 4:00 pm (NZ time). 1-Stop VBS will be undergoing a system upgrade. Users will not be able to make bookings or log in during this time. For any questions please contact the Helpdesk on 1300 881 055

1-Stop will be having a scheduled systems upgrade on 15 September and 6 of October. 

15 September and 6 October

Time: beginning at 10:00pm and finishing at 11:00pm EAST (GMT+ 10)

Products affected:

VBS: Users will not be able to manifest. Please manifest prior to scheduled upgrade to gain entry into the terminal.

ComPay: Users will not be able to access ComPay website.

MSIC: Users will not be able to access MSIC services.

Terminals affected

DP World, VICT and Patrick:  Users will not be able to manifest during this time.

Napier and Auckland: Users will not be able to log in during this time.

18R5.0 Our Latest Software Release – MSIC updates

The latest software upgrade will be occurring on the 27th of September between 2:00pm and 3:00pm. To Comply with AusCheck system upgrades, 1-Stop will be updating the application process for MSIC.

• All major Australian proof of identification documents will be electronically verified by AusCheck’s use of Document Verification System (DVS).
• As such, additional document details will be required for Australian IDs please see FAQ’s on MSIC 
• Work rights checks for visas will be automatically verified.

AusCheck will not be accepting any applications from MSIC suppliers from the 28th of September to the 1st of October. For this reason users may experience a delay in card processing, we suggest renewing or lodging applications before the 26th of September.

VBS:

On October 1st 2018, the Heavy Vehicle National Law (HVNL) was amended.

Every party  in the heavy vehicle transport supply chain has a positive duty to ensure the safety of their transport activities. Due to this change, Patrick Terminals require their clients to acknowledge and accept that they’ve complied with COR Compliance conditions required by the Terminal. Hence, VBS manifesting process was altered to include acceptance of compliance prior to completion of a manifest.

Carriers will be prompted to read and acknowledge COR Compliance conditions prior to completing manifesting.

Carriers who do not acknowledge COR compliance conditions will not be allowed to complete manifest. The same process is applied when a carrier edits their manifest. When editing a manifest, carriers must read and accept the compliance before saving any changes.
In addition, Manifest Audit log will now contain all compliance acceptances by carriers.

Times include: 

Patrick Fisherman’s Island: 4:30 – 4:45Pm

Patrick Fremantle 5:30 – 5:45pm  Perth Time

Patrick East Swanson: 6:30 – 6:45pm

Patrick Port Botany: 7:30 – 7:45pm

CCD Release 18R3.0

When a CCD user accesses the Self Service portal from “My Account”, they’re able to select in “My Preferences” and choose a different language.