1-Stop Gateway

 

Your gateway to efficiency

Our online portal allows users to submit PRAs, access live vessel schedules, and track containers in real time. It provides a comprehensive solution for container terminals, freight forwarders, customs brokers, importers and exporters, intermodals and more.

 

Fast and easy Pre-Receival Advice (PRA) Submission

Send unlimited PRAs quickly and easily or integrate with us using your own software. PRAs are mandatory for all export containers, advising the terminal of container drop-off and providing information including container number, Verified Gross Mass, commodity and destination.

Vessel Schedules updated in real time

Access integrated information from all shipping lines and major terminals in one convenient location. Speeding up cargo management for both import and export, live updates include:

  • Arrival & Departure of Vessels: Estimated and actual times of arrivals and departures
  • Export Receival Start and Cut-off Dates: Streamline container drop-off planning
  • Import Availability & Storage Start Times: Better coordination of container pick-ups.

Automated Container Tracking and Customs status

Know what’s happening with Australia’s most advanced container tracking service. Up to the minute information from shipping lines and The Australian Customs Service delivers a competitive advantage for your operation.

  • Import Containers: Know exactly when your container is still on board, unloaded, cleared by customs and gated out of a terminal.
  • Export Containers: See when your PRA has been accepted, container is gated-in to the terminal and when it’s been loaded.
 

Plans and Pricing

Advanced vessel schedules, unlimited PRAs and accurate container tracking all in one place.

Price excludes GST. 1-Stop Gateway prices are charged on a per annum basis.

Register now for a FREE 7 day trial

 

Register for access

 

No credit card needed

Standard
1-4 users
$1,260
$105 per month
Silver
Up to 9 users
$2,040
$170 per month
Gold
Up to 14 users
$2,700
$225 per month
Premium
Up to 40 users
$4,220
$350 per month
Platinum
Unlimited users
$5,460
$455 per month
 

FAQs

Your questions answered.
Container Visibility What information can I see?

The maximum history a user is able to see is only 12 months, and limited to view only the 5 most recent events. Event types include:

  • Gate In (Container arrives into CTO)
  • Gate Out (Container leaves CTO)
  • Load (Confirmed loaded on vessel)
  • Discharge (Confirmed Discharged from vessel)
  • On Board Vessel (Shown for imports once a shipping line reports the impending arrival notice)
  • Dehire (Container arrives at a Container Park).

Empty containers do not display in search result using this service.

NOTE: For users who are container owners; More information than is outlined above will be displayed when searching their own container/s.

General How do I update my users?

In the event that one/some of your employees have been left your employment, your company administrator needs to remove the access for these individuals.

If your company has recruited new staff, then these ‘new starters’ can replace the details of the past employee.

To replace employee details:

  1. Log into our website – www.1-stop.biz
  2. Click “My Account” (top right hand corner of the page)
  3. Click “Users”, and then the “edit” button beside the user you wish to edit.
  4. Change the name and contact details and hit “save”

To add a new user:

  1. Log into our website – www.1-stop.biz
  2. Click “My Account” (top right hand corner of the page)
  3. Click “Users”, then scroll to the bottom of the page and click ‘add a person’.
  4. Follow the prompts and hit “save”
General How do I update my company details and information?

If you have changed address, email or phone number, we need you to update this information.

To update this it is as simple as 3 easy steps:

  1. Log into our website – www.1-stop.biz
  2. Click “My Account” (top right hand corner of the page)
  3. Click Company information and make the changes.

Once the changes have been made, simply hit update and the information will be automatically saved for you.

General How do I get my invoice for 1-Stop Gateway?

If your company has chosen to pay the 1-Stop Gateway subscription fee via direct debit from a credit card or bank account, your invoices are accessible online via Payment Management. You will need the have the relevant access assigned to your user account.

To view/ print the invoice, follow the steps below:

  1. Log in to www.1-stop.biz
  2. Go to Launch -> 1-Stop Gateway
  3. This will take you to the 1-Stop Gateway Welcome Page. In the menu on the left, click on ‘Payment Management’. This will open up a new page.
  4. If the invoice payment is pending, click on the “View Unpaid Invoices” button on the left. If the invoice amount has already been debited from your nominated bank account or credit card, search by date range by clicking the “Payment History” button.
  5. Once the Invoice details come up, click on the invoice number to view/print it.
General How do I obtain a Direct Debit Request Form (DDR) to complete my registration?

You will be sent via email a direct debit request form (DDR) by our service desk upon completion of your online registration.

Alternatively you may download the DDR form.

Download DDR form

Getting Started What if I need to add more users than what my subscription allows?

There are limits on how many users you can assign Gateway access to depending on which tier of the 1-Stop Gateway you are currently subscribed to.

To see how many users you’re allowed for the type of subscription you have, go here.

Should you wish to upgrade your subscription so that you can add more users to your account, simply email sales@1-stop.com or call 1300 881 055. Any subscription upgrades will be billed Pro Rata to your subscription payment anniversary date.

PRA What is the VGM?

From the 1st July, 2016, the SOLAS amendment requiring mandatory verification of the gross weight of packed containers becomes enforced.

All export containers leaving Australia must have the Verified Gross Weight (known as the Verified Gross Mass or VGM) declared to the terminal representative. And if there is no VGM, the terminal must not load the container.

Read more

PRA How do I Copy or Replace an ACCEPTED PRA?

For Replace:

If you have submitted a PRA with incorrect data you do not have to cancel it before resubmitting the correct data in a PRA.

You will need to send the terminal a REPLACEMENT PRA.

Do not cancel a PRA if you intend to deliver this container number to this terminal, instead send a REPLACEMENT PRA to the terminal for the same container.

  1. The “Replace” option can be found in the “PRA History” screen.
  2. Clicking “Replace” will bring up the PRA you have elected to Replace.
  3. Change any data that was previously submitted incorrectly.
  4. Click “Send to Terminal” to send the REPLACEMENT.

NB.: You will need to wait for an “ACCEPTED” response for the REPLACEMENT before attempting to deliver the container to the terminal or attaching the correct container data to your VBS booking.

For Copy:

If you have submitted a PRA with correct data and you have more containers to PRA with similar data you can COPY the first PRA and submit another Container with the same data in a PRA.

  1.  The “Copy” option can be found in the “PRA History” screen.
  2. Clicking “Copy” will bring up the PRA you have elected to Copy.
  3.  Most data fields will be prefilled, enter additional data to complete a PRA as you usually would.
  4.  Click “Send to Terminal” to send the new ORIGINAL PRA.

NB.: You will need to wait for an “ACCEPTED” response for this PRA before attempting to deliver this container to the terminal or attaching this container data to your VBS booking. The other container/s you have copied from have no connection to this PRA.

Only the most recent PRA submitted with a unique container reference will be recognized by the terminal and VBS

PRA What do the PRA statuses mean?

There are 5 PRA statuses which indicate where the PRA is at in the process. Refer to the table below for each status, the definition and required action (if any).

 

STATUS DEFINITION REQUIRED ACTION
DRAFT The PRA has been saved as a draft and not yet submitted to the terminal. The PRA can still be edited by you or your colleague and then send it to the terminal. Once you do send to terminal, the status will no longer show as DRAFT.
PENDING The PRA has been submitted but not yet sent to the terminal. No action required.

This status is shown as soon as you hit the “Send to Terminal” button after creating a PRA. Our system will start processing your PRA, and the status will show as PENDING. Once the system completes its processing, the status will no longer show as PENDING. Most of the time this happens so fast that you will not see the PRA in this status at all.

SENT The PRA has been submitted and sent to the terminal. No action required.

The PRA is now awaiting a response from the terminal, and once a response is received, the status will no longer show as SENT.

ACCEPTED The PRA has been accepted by the terminal. The terminal has received your PRA and all is ok for you to proceed to deliver your container to the terminal.
REJECTED The PRA has been rejected by the terminal. The terminal has received your PRA and the info you’ve provided doesn’t match what they’re expecting. Review the reason for rejection, correct the PRA and resubmit to the terminal.
PRA What do I need to know if I want to send a PRA through my own software?

Whilst you use your own software, the program must send the PRA message to 1-Stop electronically.

The PRA message must:

  1. Be as an attachment to the email, in either
  2. The email must not include any text or images in the email body

See our technical specifications to the full instructions.

PRA What happens if the vessel has been cut off?

When a vessel is “cut off”, it means that the terminal cannot load containers on to it. Each vessel has a “cut off” date and time, and you find this in the vessel schedule.

If the vessel has been cut off but you still need to submit a PRA, contact your shipping line.

All late receival containers must be advised to the shipping line and relayed to the terminal on the “Late Receival List” in order to gain access into the terminal (and vessel).

PRA Is a PRA required for empty containers?

Yes.

PRA What are the costs associated with submitting a PRA?

If you’re submitting the PRA through our website, then there is only the yearly subscription fee for access to the 1-Stop website.

There is no transaction cost for submitting a PRA.

If you’re submitting the PRA with a software provider, they may charge you and its best you contact the provider.

PRA Can I submit a paper PRA?

No.

The purpose of 1-Stop’s PRA was to eliminate errors associated with paperwork in regards to the declaration of exports. Consequently, it improved the standard of information for containers arriving at the terminal. Now, all export containers leaving any AAT, Patrick, DPW and Hutchison Ports terminals must first have an PRA accepted by the terminal before the container can be delivered.

So, the paper version of the PRA no longer exists for these terminals. They will only accept electronic PRAs.

PRA What are the 1-Stop Terminal Codes for the terminals that accept PRAs?

The terminals listed below have an EDI relationship with 1-Stop Connections, and can accept PRAs.

If you need to send a PRA to a terminal that is not listed here, then this means that the terminal does not accept PRAs. Instead, contact that terminal directly for further advice.

Australian Amalgamated Terminals

CODE PORT TERMINAL NAME
AATPK Port Kembla AAT Port Kembla
AATFI Brisbane AAT Fisherman Island
AATAD Melbourne AAT Appleton Dock

 

Patrick Terminals

CODE PORT TERMINAL NAME
ASLPB Sydney Patrick Port Botany
PTFIT Brisbane Patrick Fisherman Island T7
ASES1 Melbourne Patrick East Swanson
NTLWD Melbourne Patrick Web Dock East
ASLFR Fremantle Patrick Fremantle
PATGP Geelong Patrick Fremantle

 

DP World Terminals

CODE PORT TERMINAL NAME
CTLPB Sydney DP World Port Botany
DPBNE Brisbane DP World Brisbane
CONWS Melbourne DP World West Swanson
CONFR Fremantle DP World Fremantle
WSIT Melbourne DP World WS Intermodal

 

Hutchison Ports Australia

CODE PORT TERMINAL NAME
HPAPB Sydney Sydney International Container Terminal
HPAFI Brisbane Brisbane Container Terminal

 

International Container Terminals Services Inc

CODE PORT TERMINAL NAME
VICTM Melbourne Victoria International Container Terminal
PRA Where can I get a paper copy of the PRA?

The purpose of 1-Stop’s PRA was to eliminate errors associated with paperwork in regards to the declaration of exports. Consequently, it improved the standard of information for containers arriving at the terminal. Now, all export containers must first have an PRA accepted by the terminal before the container can be delivered.

So, the paper version of the PRA no longer exists, and terminals will only accept electronic PRAs.

PRA What does “A PRA has been submitted for this container in the last 7 days” mean?

When submitting a PRA via our 1-Stop Gateway, you may receive the above warning.

This is just a warning message to let you know that a PRA has been submitted by you or someone in your organisation in the last 7 days.

You can continue sending your PRA by clicking the buttom “Ignore Warnings and send to terminal”.

PRA How do I submit a PRA?

A PRA can be submitted three different ways.

1. 1-Stop’s website.

Subscribe to our 1-Stop Gateway product and:

  1. Launch the 1-Stop Gateway
  2. Go to PRA -> Create
  3. Complete the web form and then click “Send to Terminal”

2. Use your own software.

You can purchase your own software to submit PRAs. You’ll need to work with your IT team if you need help.

3. User another software provider (such as Cargowise EDI, TradeGate, OzDocs, K-Line, BSM Global).

Contact those companies for advice on how to submit a PRA.

Once you’ve sent your PRA, it will be processed by the terminal, and they’ll send back an ACCEPTED or REJECTED message.

Only once the PRA is ACCEPTED will the container data be available in the VBS to attach to a booking.

PRA How do I cancel a PRA?

If you have submitted a PRA with container number you do not intended to deliver to that terminal you will need to send the terminal a CANCELLATION PRA.

The process for cancelling your PRA will depend on how you submitted it. You’ll need to follow one of the three ways below.

1. 1-Stop Gateway customers, follow these steps.

  1. Navigate to the PRA page and you will see the history and status of each of your PRAs.
  2. Tick the checkbox of the PRA you wish to cancel.
  3. Click on the cancel link next to your PRA. You haven’t cancelled it just yet. This will just bring up the PRA information. Click “Yes” in the warning message to confirm that you wish to submit a cancellation to the terminal.

2. Through your own software:

If you use your own software will need to contact your own IT support or vendor for advice on how to cancel a PRA.

3. Through another provider:

If you use another provider (such as Cargowise EDI, TradeGate, OzDocs, K-Line), you will need to contact them for advice on how to cancel a PRA.

NB.: Once you’ve sent a cancellation PRA, wait for an “ACCEPTED” response for the CANCELLATION before submitting a new PRA.

Only the most recent PRA submitted with a unique container reference will be recognized by the terminal and VBS

PRA What is the status of my PRA?

Depending on how you submitted your PRA, you’ll need to use one of three ways to find out the status of your PRA, as follows:

  1. 1-Stop Gateway customers: navigate to the PRA page and you will see the status.
  2. Customers who use their own software: your software should display the status but if you need assistance you’ll need to email 1-Stop helpdesk: helpdesk@1-stop.com or call on ph 1300 881 055.
  3. Customers of other software providers (such as Cargowise EDI, TradeGate, OzDocs, K-Line): your software should display the status but if you need assistance you’ll need to contact your provider.
Schedule Visibility Why does the Vessel Schedule information differ to that given to me by the Shipping Line?

The 1-Stop vessel schedule provides accurate vessel information for all of the Patrick, DP World and AAT operated terminals around Australia. Information is also available for vessels arriving to and from the Ports of Auckland.

The information is delivered to 1-Stop electronically from the terminals, who in turn receive their information from the shipping lines.

If the information you have from the shipping line doesn’t match the 1-Stop vessel schedules, it is most likely that the shipping line needs to either update the information given to you, or the terminal.

User Guides

How-to, training resources and trouble shooting.
Description Type Version Link
1-Stop PRA EDI Technical Guide Technical Guide 1.0 pdf
1-Stop PRA User Guide User Guide 1.0 pdf
1-Stop Gateway PRA User Guide 1.0 pdf

Technical Specifications

Integration, technical requirements and specifications.
Description Type Version Link
VERMAS Messaging - EDIFACT Specification 1.2 pdf
PRA Messaging - XML Specification 2.5.7 pdf
PRA Messaging - EDIFACT Specification 2.9 pdf
APERAK Messaging Specification 1.9 pdf
PRA Messaging - CSV Specification 2.7.1 pdf

Software Notes

Latest bug fixes and software upgrades
1-Stop Gateway / February 13, 2017 17R1 – 1-Stop Gateway software upgrade February 2017

Bug fixes in this release:

  • Create SSR – New helpful message shown when a terminal is not selected
  • Vessel Schedule – Search with spaces
  • Alerts – Page performance improved
  • PRA – Weight Verification Date format validation

Read more