VBS was developed to drive efficiencies by addressing the common issues shared by port communities around the world – the lack of transparent information flow, under-utilisation of equipment and inefficient practices. 1-Stop’s flagship product is the premier Terminal to Landside interface, currently active in 31 facilities and terminals across Australia, New Zealand and South East Asia.
1-Stop VBS provides the capability to optimise port operations. Our user-friendly digital interface – for desktop, mobile and tablet devices – is the ‘mediator’ of all messaging and information that is vital to port and freight operations.
VBS allows terminal operators to match terminal resources with landside demand. Terminals can configure timeslots, work-day calendars and business rules, and create and maintain customer details.
Minimising manual data entry and virtually eliminating time-consuming and error prone paperwork, VBS harness technology to streamline operations from ship to gate.
For example, when the quayside is busy, landside resources can be adjusted to support best use of equipment. Equally, when quayside activity is lower, landside operations can be ramped up to support clearing for the next vessel arrival.
More than just a booking system, VBS provides a complete terminal capacity management system, delivering benefits for terminal operators and freight carriers alike.
Equipment, fleet and human resources can be accurately matched to demand, spreading incoming vehicles and container movements over full 24 hour periods.
Like all 1-Stop solutions, our VBS has been developed for easy implementation and usability. It is designed to seamlessly integrate with existing technology and
systems including other 1-Stop tools. VBS continues to evolve through valued input and collaboration from stakeholders throughout the ports community.
Providing terminal and freight operators with an accurate view of operations, business planning can be greatly enhanced. With better financial analysis and forecasting, users can adapt business models to cut costs and be better positioned to respond to both challenges and opportunities for growth.
The 1-Stop VBS has been in operation for over 15 years. Watch how VBS has enabled and improved the movement of goods throughout Australia.
To discuss pricing of our Vehicle Booking System or any other of our innovative port solutions, contact Chris Harnett, Head of Sales.
P 1300 881 055 (Australia) or +61 2 9588 8900 (International)
E sales@1-stop.com
Please contact your terminal operator directly for pricing options.
Did you know you can use the “forgotten password” feature in the login screen to update your password at any time? Follow this link to learn how to change your password.
When you go to attach your container to your booking, the system looks up the container number and matches it against the information the vessel schedule.
If the information matches, you’ll be able to attach it.
If not, you’ll get that error message.
Possible mismatching information could be related to the:
What you can do:
Our flagship product, the VBS, is the premier system for the Terminal to Landside interface. The VBS is active in 18 Terminals across Australia, New Zealand and South East Asia.
Our Vehicle Booking System (VBS), the tool that drives efficiencies to reduce those common issues. It’s not just a booking system – it’s a terminal capacity management system.
Read more information here
| TYPE OF HOLD | STATUS | MEANING |
| Line | Clear | The EIDO PIN has been received and acknowledged by the facility. |
| Line | Held | The EIDO PIN has either not been received by the facility or it has been rejected. |
| Customs | Clear | All holds on the Container have been lifted and cleared. It can also mean that the container is conditionally cleared by underbond. |
| Customs | Held | There is a Customs impediment on the container, such as duty not paid, customs hold, XRAY hold etc. |
| Other | Held | An “other” hold can be a any reason as applied by the terminal, including GAS Hold (Giant African Snail). |
There could be a few reasons why you cannot confirm your time slot. Here are some scenarios and the likely reasons why you’re experiencing them:
| SCENARIO | LIKELY CAUSE AND RESOLUTION |
| Error message: Invalid Container Number | This is caused when either
1. a particular container is missing from the vessel bayplan, or Contact us so we can investigate the above options and take the appropriate action. |
| Error message: Booking For This Vessel Is Not Allowed | This is caused when either
1. your time slot is before the availability time For all 3 options try entering the container number, but don’t click “Get Details”. Instead, select the vessel and voyage, length and commodity manually, then click Save. If this does not work, contact us for further assistance. |
If you are seeing this message:
“You cannot make bookings at this time as your account is either restricted or inactive. Please call the terminal directly to have this rectified.”
It is because you owe payment for 1 or more invoices, and your VBS access has been “Restricted”.
In this “Restricted” state, you will only be able to login and navigate through the screens to view information. You won’t be able to make any new bookings.
To lift this restriction, contact the Terminal’s accounts department and resolve the outstanding amounts.
A ‘No Show’ occurs when a truck does not make the appearance at the terminal during the nominated slot time, after having confirmed the booking.
When this occurs, the booking will be treated as a “No Show” and you may be charged additional fees. The container number on the booking will then be prefixed with a “NS” and you cannot amend the booking.
The container will then be available for you to confirm against another booking.
You may receive this error message when attaching an EIDO PIN to your VBS booking.
To be able to attach the PIN, the following must have happened:
So if you can’t attach the container to your booking, it might be because:
Once you register for the VBS, a registration email is sent to the container terminal operators (CTO).
They will review and respond to 1-Stop to approve and activate the registration or not.
Once 1-Stop are advised to activate the registration, you will receive an email within 4 hours indicating that your VBS account has been activated and ready to use.
VBS data comes from the data that we receive hourly from the terminals.
The vessels displayed are all the vessel for the selected terminal.
Below are the columns displayed on the screen and an explaining of where that data comes from:
Please be advised that 1-Stop Connections commenced regular software maintenance to the VBS platform on Wednesday, 25 May 2022.
The software maintenance will provide enhancements to the way reports are shown and delivered to users. These reports will now be available to users via the VBS platform submenu.
The software maintenance has been scheduled as follows for the below facilities and times:
Users may experience some errors or intermittent slowness during the maintenance window period.
If you experience any errors after the upgrade, we recommend for you to log out and clear your cache before logging back in.
Please note: this does not affect any other 1-Stop products.
Thank you for your patience.
On Sunday, 14 November, from 9:30 pm – 12:00 am (AEDT) 1-Stop Connections will be conducting a software upgrade on our Central Customer Database. CCD is used for maintaining customer login and user information for the following 1-Stop services:
During the upgrade period, users will be unable to create new registrations, change their passwords or update their personal information. In addition, users may briefly experience intermittent disruption during logins to the web systems during the maintenance period.
If you experience any errors after the upgrade, please log out and clear your cache before logging back in.
Please note: this does not affect EDI messaging during the upgrade.
Thank you for your patience.
On Wednesday 15th July 1-Stop will be conducting a software upgrade on our invoicing platform that is accessed through the 1-Stop VBS.
The upgrade will occur from 10:00 am – 11:00 am (AEST). During this time the invoicing application will still be available to users.
If you are experiencing any errors, please log out and clear your cache before logging back in.
Please note: this does not affect ComPay or any payments submitted through ComPay during the upgrade.
Thank you for your patience.
Patrick Terminals Fisherman Island will be implementing their new Terminal Operating System on Saturday, 14 November 2020.
During this upgrade, 1-Stop will be conducting an upgrade to VBS from 14:00hrs Saturday, 14th November 2020 to 07:00hrs Sunday, 15th November 2020. During this time, users will not be able to access or make bookings via the VBS.
We appreciate your patience and understanding during this time.
Patrick Terminals Port Botany will be implementing their new Terminal Operating System on Sunday, 15 August 2020.
During this upgrade, 1-Stop will be conducting an upgrade to VBS from 14:00hrs Saturday, 15th August 2020 to 06:00hrs Sunday, 16th August 2020. During this time, users will not be able to access or make bookings via the VBS.
We appreciate your patience and understanding during this time.
As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.
Schedule is as follows:
The upgrade will take 30 minutes, and during this time you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.
It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.
In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.
For release notes, click here.
We thank you for your patience during the upgrade.
As the VBS continues to evolve to maximise user experience, we are conducting a series of software upgrades.
Schedule is as follows:
During the upgrade, which will take 30 minutes, you will not be able to access the VBS portal to create, edit or cancel bookings. Carriers with a VBS booking during this time will be valid and serviced by the terminal.
It’s advised that any bookings and manifests for stack-runs during this time should be made in advance before the upgrade time at your local terminal.
In case users face any issues accessing VBS during or after the maintenance window, they are advised to clear the browser cache, and reopen the browser to access VBS normally again.
For release notes click here.
We thank you for your patience during the upgrade.
1-Stop will be conducting a scheduled software upgrade on the 17 and 20 October, affecting only Lyttelton users.
17 October from 6:00pm to 6:30 PM (NZ time). 1-Stop VBS will be undergoing a system upgrade. Users may face temporary disruption while using the VBS. If this occurs please log out and back in again. For any questions please contact the helpdesk on 1300 881 055.
20 October from 1:00pm to 4:00 pm (NZ time). 1-Stop VBS will be undergoing a system upgrade. Users will not be able to make bookings or log in during this time. For any questions please contact the Helpdesk on 1300 881 055
1-Stop will be having a scheduled systems upgrade on 15 September and 6 of October.
15 September and 6 October
Time: beginning at 10:00pm and finishing at 11:00pm EAST (GMT+ 10)
Products affected:
VBS: Users will not be able to manifest. Please manifest prior to scheduled upgrade to gain entry into the terminal.
ComPay: Users will not be able to access ComPay website.
MSIC: Users will not be able to access MSIC services.
Terminals affected
DP World, VICT and Patrick: Users will not be able to manifest during this time.
Napier and Auckland: Users will not be able to log in during this time.
18R5.0 Our Latest Software Release – MSIC updates
The latest software upgrade will be occurring on the 27th of September between 2:00pm and 3:00pm. To Comply with AusCheck system upgrades, 1-Stop will be updating the application process for MSIC.
AusCheck will not be accepting any applications from MSIC suppliers from the 28th of September to the 1st of October. For this reason users may experience a delay in card processing, we suggest renewing or lodging applications before the 26th of September.
VBS:
On October 1st 2018, the Heavy Vehicle National Law (HVNL) was amended.
Every party in the heavy vehicle transport supply chain has a positive duty to ensure the safety of their transport activities. Due to this change, Patrick Terminals require their clients to acknowledge and accept that they’ve complied with COR Compliance conditions required by the Terminal. Hence, VBS manifesting process was altered to include acceptance of compliance prior to completion of a manifest.
Carriers will be prompted to read and acknowledge COR Compliance conditions prior to completing manifesting.
Carriers who do not acknowledge COR compliance conditions will not be allowed to complete manifest. The same process is applied when a carrier edits their manifest. When editing a manifest, carriers must read and accept the compliance before saving any changes.
In addition, Manifest Audit log will now contain all compliance acceptances by carriers.
Times include:
Patrick Fisherman’s Island: 4:30 – 4:45Pm
Patrick Fremantle 5:30 – 5:45pm Perth Time
Patrick East Swanson: 6:30 – 6:45pm
Patrick Port Botany: 7:30 – 7:45pm
CCD Release 18R3.0
When a CCD user accesses the Self Service portal from “My Account”, they’re able to select in “My Preferences” and choose a different language.
1-Stop Modal release 18R4.6
In release 18R4.6, we have made updates to the sign in function and the display screen, providing a better user experience.
The updates will occur on Tuesday the 17th of July 2018 from 7pm to 9pm. During this time carriers will not be able to make bookings, carriers will see an ‘under maintenance page’ during the update.
Updates as follows:
Single sign in: Once users have logged into VBS they will not be asked to enter their credentials again when they go into the VBS portal.
New Theme for VBS portal (Container Park Booking Page)
To keep consistency with the 1-Stop brand, the colour and theme of the screen has been updated.
More details can be found here