Vehicle Booking System (VBS)


A complete capacity management system

The OneStop Vehicle Booking System (VBS) is a complete capacity management system designed to drive efficiencies within terminals, depots, and rail facilities, by addressing the common issues shared by port communities around the world of underutilisation of equipment and inefficient practices leading to landside traffic congestion.

OneStop’s VBS is the premier interface used for terminal-to-landside operations, which has been adopted by 53 terminals and depots across Australia, New Zealand, Manila and Peru.


What is the OneStop VBS?

The OneStop VBS provides customers with the capability to optimise port operations. By using the OneStop VBS, terminal operators can match terminal resources with their landside demand, allowing terminals and depots to better plan and manage the flow of traffic through their yards.

  It is a web-based booking system that enables transport carriers to book timeslots for the pick-up and drop-off of containers by road at terminal and depot facilities.

  It provides terminal and depot facilities with the ability to control the time slots offered for the dropoff and collection of containers based on their capacity, operational, and business needs.

What are the benefits of OneStop VBS?

OneStop VBS is a comprehensive terminal-to-landside interface delivering efficiency gains to the entire port community.

■  It minimises manual data entry and effectively eliminates time-consuming and error-prone paperwork. The OneStop VBS harnesses technology to streamline operations from ship to gate, allowing facilities and terminals to adjust quayside and landside operations during the loading and unloading of a vessel.

■  Equipment, fleet and human resources can be accurately matched to demand, spreading incoming vehicles and container movements over full 24-hour periods, resulting in reduced queues – through management of truck movement and container types.

■  Booking and manifesting is made easy with the OneStop VBS. Users just log on to make bookings with the terminal, while drivers can easily manage and view the status of their drop-offs and pick-ups.

■  The Message Board notifications functionality keeps you a step ahead. Stay on top of any events that could impact your cargo. Port community and terminal operators will send alerts to users via the OneStop VBS about vessel delays, road congestion or empty park redirections.

Like all OneStop solutions, the VBS provides the ability for easy implementation and usability. It was designed to seamlessly integrate with existing  technology and
systems, including other OneStop tools. Facility timeslot control is provided through:

■  fully configurable business rules

■  calendar templates

■  TOS / Park management system integration

The OneStop VBS continues to evolve through valued input and collaboration from stakeholders throughout the ports community.

By providing terminal and freight operators with an accurate view of operations, their business planning can be greatly enhanced. With better financial analysis and forecasting, users can adapt business models to cut costs and be better positioned to respond to both challenges and opportunities for growth.



Port and Terminal Operators

To discuss the pricing of our OneStop Vehicle Booking System (VBS) or any of our other innovative solutions, please contact our sales team via

Road Carriers and Freight Forwarders

Please contact your terminal operator directly for pricing options.

Road Carriers:

Register to use the OneStop VBS at a Terminal or Facility today

Register for Access



Your questions answered.
OneStop Account Management Forgotten your password?

You can easily reset your password by clicking on the “forgotten password” button on the login screen at any time. You will be required to enter your username details and select to have your temporary password set by email or SMS.


If you are not sure of your username you can select the “Don’t know your username” link and choose to have your username details sent to you via email or SMS.

General Why do I get the error “Booking for this vessel not allowed” when clicking on “Get Details”?

When you go to attach your container to your booking, the system looks up the container number and matches it against the information the vessel schedule.

If the information matches, you’ll be able to attach it.
If not, you’ll get that error message.

Possible mismatching information could be related to the:

■  ETA and ETD

■  Voyage number

■  Against the vessel that the container is on.

What you can do:

■  When attaching your container, look at the dropdown box on the “vsl/voy” section and select the vessel/voy number that is listed there

■  Contact us so that we can request the terminal to send us an updated vessel schedule

General What do all the container hold statuses mean in OneStop VBS?
Line Clear The EIDO PIN has been received and acknowledged by the facility.
Line Held The EIDO PIN has either not been received by the facility or it has been rejected.
Customs Clear All holds on the Container have been lifted and cleared. It can also mean that the container is conditionally cleared by underbond.
Customs Held There is a Customs impediment on the container, such as duty not paid, customs hold, XRAY hold etc.
Other Held An “other” hold can be a any reason as applied by the terminal, including GAS Hold (Giant African Snail).
General Why can't I confirm a timeslot in OneStop VBS?

There could be a few reasons why you cannot confim your time slot. Here are some scenarios and the likely reasons why you’re experiencing them:

Error message: Invalid Container Number This is caused when either

1. a particular container is missing from the vessel bayplan, or
2. no bay plan for that vessel has been received

Contact us via, so we can investigate the above options and take the appropriate action.

Error mesage: Booking For This Vessel Is Not Allowed This is caused when either

1. your time slot is before the availability time
2. your container is in storage
3. your time slot is very close to availability time.

For all 3 options try entering the container number, but don’t click “Get Details”. Instead, select the vessel and voyage, length and commodity manually, then click Save.

If this does not work, contact us via for further assistance.

General Why can't I make a booking at a terminal of facility in OneStop VBS?

If you are seeing this message:
“You cannot make bookings at this time as your account is either restricted or inactive. Please call the terminal directly to have this rectified.”

It is because you owe payment for one or more invoices and your OneStoVBS access has been “Restricted”.

In this “Restricted” state, you will only be able to log in and navigate through the screens to view information.  You won’t be able to make any new bookings.

To lift this restriction, contact the Terminal’s accounts department and resolve the outstanding amounts.

Advanced Bookings What is meant by “No Show” in OneStop VBS?

A “No Show” occurs when a truck does not make the appearance at the terminal during the nominated slot time, after having confirmed the booking.

When this occurs, the booking will be treated as a “No Show” and you may be charged additional fees. The container number on the booking will then be prefixed with an “NS” and you cannot amend the booking.

The container will then be available for you to confirm against another booking.

Advanced Bookings What does the OneStop VBS error message: “The EIDO Pin (CRN) does not match the data provided by the shipping lines - contact the shipping lines to confirm the CRN” mean?

You may receive this error message when attaching an EIDO PIN to your OneStop VBS booking.

To be able to attach the PIN, the following must have happened:

  The shipping line has sent the EIDO to the terminal through OneStop

  The terminal has confirmed that they accept the EIDO and respond with an ACCEPTED message to OneStop

So if you can’t attach the container to your booking, it might be because:

  The vessel, voyage, terminal and discharge port details that you have are not aligned with what the shipping line, terminal, and OneStop have. OneStop can check this and if there are any mismatches we will ask you to contact your shipping line to verify the information with you and they will need to resend the EIDO in some cases.

■  The terminal’s confirmation response has not been received by OneStop. We can check this also and if we don’t have it we’ll take the necessary action to have it remedied.

Account Registration How long after I register for a facility or terminal in OneStop VBS does it take to be activated?

Once you register for the OneStop VBS, a registration email is sent to the container terminal operators (CTO).

They will review and respond to OneStop to approve and activate the registration or not.

Once OneStop is advised to activate the registration, you will receive an email within 4 hours indicating that your OneStop VBS account has been activated and is ready to use.

Advanced Bookings - Schedule Where does the data in the Import Delivery Times screen come from in the OneStop VBS?

OneStop VBS data comes from the data that we receive hourly from the terminals.

The vessels displayed are all the vessels for the selected terminal.

Below are the columns displayed on the screen and an explanation of where that data comes from:

  ETA – directly from the ETA in the vessel feed as displayed in the vessel schedule

■  Vessel – the vessel name as it appears in the vessel feed as displayed in the vessel schedule

■  Lloyds – the Lloyds number as it appears in the vessel feed as displayed in the vessel schedule

■  In Voyage – the vessel voyage in number as it appears in the vessel feed as displayed in the vessel schedule

■  Out Voyage – the vessel voyage out number as it appears in the vessel feed as displayed in the vessel schedule

■  First Availability – this date comes from the date of the ‘last discharge’ message the stevedore sends to OneStop

  First Free – this date comes from the vessel Import Availability Date as it appears in the vessel feed as displayed in the vessel schedule. (for DP WORLD PORT BOTANY add +1 day extra)

■  Storage Start – this date comes from the vessel Import Storage Start Date as it appears in the vessel feed as displayed in the vessel schedule.