Customer Charter 

We are the Port Community Solutions provider for Australia's freight and logistics community, and are committed to meeting your expectations every time you use our services. 

 

This customer charter sets out our commitment to provide our community with access to information and support to facilitate efficiency, collaboration, integration and innovation.

 

Click here to download our charter.

 

Solutions

We will provide efficient and innovative solutions to meet the needs of our community by:

  • Engaging with all stakeholders;
  • Making our services highly reliable and accessible;
  • Delivering them timely and on-schedule; and
  • Integrating with your services where we can.

 

Accountability

We will own your enquiry from start to finish and keep you regularly updated. We will also work together with all interested parties to ensure that we achieve a satisfactory outcome for all.

 

User Experience

You can be assured that we will always respond promptly in a helpful and courteous manner, and provide clear and accurate information.

 

Resolution

Our industry qualified staff are experts in all aspects of the port community. When you approach us with a query, we will:

  • Resolve it in the shortest time possible; and
  • Proactively implement solutions to prevent reoccurrence.

 

Confidentiality

Any confidential details will not be given to third parties without your consent except to authorised government agencies as outlined in the terms and conditions.

 

Feedback

If at any time you feel that we have not delivered on our promises, send your complaint to: feedback@1-stop.biz.

 

Click here to download our charter.

 

© 2010 1-Stop Connections Pty Ltd A.B.N. 58 102 573 544