Wednesday, September 25, 2024: OneStop Continues to Improve: Exciting Updates to Our Customer Service

Over the past few years, we have been on a journey of continuous improvement, focusing on connecting the supply chain and ensuring a smoother, more efficient medium mile.

Starting this September, we are excited to introduce several new customer service standards and updates designed to enhance the overall OneStop experience.

What’s New?

• Help Centre: A revamped, easy-to-navigate repository of self-help guides and articles to resolve common queries quickly and independently. Product upgrade notifications will also be available here.
• Ticket Portal: A new customer portal where you can submit and manage tickets, track their status, and find helpful articles from our Help Centre.
• MSIC Appointment System: For our MSIC customers, we are introducing an online booking system for scheduling call-backs at your convenience, ensuring you receive timely and efficient support.

These updates are part of our ongoing efforts to provide you with the best possible service. We believe these changes will lead to faster resolutions, greater consistency, and a more streamlined experience for you.

Thank you for being a valued customer and for your continued trust in OneStop. We are here to support you every step of the way.