News — May 1, 2024

Wednesday, May 1, 2024: Notice of Upcoming Changes to ComPay

Dear Valued Customers,

We are writing to inform you of an upcoming change regarding the transaction charges on our ComPay payment platform. Starting 1 June 2024, there will be a slight increase in transaction fee from $1.99 to $2.99.

This adjustment is necessary for several reasons, all aimed at ensuring the continued reliability, security, and innovation of our ComPay platform. Here’s why:

  1. Inflationary Pressures: In recent times, global economic conditions have been marked by inflationary pressures. This includes increased costs in various aspects of our operations, such as maintenance, customer support, and technology infrastructure. Unfortunately, these inflationary pressures have necessitated a revaluation of our fee structure.
  • Enhanced Security Requirements: The digital landscape is constantly evolving, and so are the threats that accompany it. Ensuring the utmost security of your transactions and data is our top priority. To maintain the highest standards of security, we continually invest in advanced technologies and employ robust security measures. The increased transaction charge will enable us to sustain and enhance these security protocols, safeguarding your transactions and personal information against emerging threats.

One of the key benefits you receive by using our ComPay platform is the ability to consolidate multiple invoices into a single transaction, resulting in a single transaction fee. This consolidation not only simplifies the payment process for you, but also reduces the administrative burden associated with managing multiple transactions. By centralising your payments through ComPay, you can save time and resources, allowing you to focus more on your core business activities.

By implementing this adjustment, we are reaffirming our commitment to providing you with a secure and reliable ComPay platform. Your trust and confidence in our services are paramount, and we believe that this proactive measure will contribute to the long-term sustainability and integrity of our ComPay platform.

We understand that any change in pricing may raise questions, and we are here to address any concerns you may have. If you have any questions, please do not hesitate to reach out to our customer support team by submitting a support ticket through our Help Centre.

We sincerely appreciate your understanding and continued support as we strive to deliver exceptional service and value to you, our valued customers. Thank you for choosing our ComPay platform for your transactions, and we look forward to continuing to serve you in the future.

Best regards,

Kaylee Salzke
Senior Sales and Marketing Executive