News — May 7, 2024

Tuesday, May 7, 2024: Notice of Changes to Gateway Subscription Tier Names Effective 29 May 2024

Dear Valued Customers,

We’re reaching out to inform you of some upcoming changes to our Gateway subscription tiering system that will impact your experience with the product. We want to assure you that these adjustments will not affect your current subscription rates.

In our ongoing efforts to improve user experience and coherence across all our subscription product offerings, we have decided to refine our names of our Gateway subscription tiers. This decision aims to ensure clearer communication and a more structured approach to our product offerings.

Here’s a quick overview of the upcoming changes, effective Wednesday, 29 May 2024:

  • Gateway Silver will remain unchanged.
  • Gateway Gold will remain unchanged.
  • Gateway Premium will be renamed to Gateway Platinum.
  • Our existing Gateway Platinum tier will be renamed to Gateway Enterprise.

It is important to note that while the names may be changing, the features and benefits associated with each tier will remain the same. For reference, here is a summary of the different user allowance associated with each tier:

  • Gateway Silver: Up to 9 users.
  • Gateway Gold: Up to 14 users.
  • Gateway Platinum: Up to 40 users.
  • Gateway Enterprise: Designed for companies requiring unlimited users.

We understand that change can sometimes be confusing, but please know that our team is here to support you every step of the way. If you have any questions, please do not hesitate to reach out to our customer support team by submitting a support ticket through our Help Centre.

We sincerely appreciate your continued support and loyalty as we work to improve our products for you. Thank you for being a valued member of our community.

Best regards,

Kaylee Salzke
Senior Sales and Marketing Executive