Our legal obligations
We are committed to respecting your privacy and complying with our privacy obligations in accordance with all applicable data protection laws, including the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth) (Privacy Act).
- The period for which we store personal information;
- Your rights to access and rectify or to request erasure of personal information;
- Your right to withdraw consent to the processing of personal information;
- The right to lodge a complaint with the Office of the Australian Information Commissioner;
- Why we collect and process personal information, the categories of personal information that we process, and who we disclose it to;
- The types of automated decision making tools that we use;
- Details of the security measures that we take to help protect your personal information;
- Other information about how we collect, use, hold and disclose personal information.
The Privacy Act defines “personal information” as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Principles relating to the collection of personal information
Our policy is to minimise the amount of personal information we collect. Accordingly, we only collect personal information that is adequate, relevant and limited to what is necessary, in relation to the purposes for which they are processed.
We collect personal information that you give us, whether by email, telephone, in person, via application forms or otherwise. If it is reasonable and practicable to do so, we will collect personal information about an individual only from that individual.
We will not collect personal information (including sensitive information) unless the information is reasonably necessary for one or more of our entity’s functions or activities and we will not collect sensitive information unless you consent to the collection and the sensitive information is reasonably necessary for one or more of our functions or activities.
Personal information that we collect and how we use it
The personal information that we collect and how we use it is as follows:
- Registration and profile information: If you register an account on the OneStop Deliver App, we will collect the following categories of personal information: your name and mobile telephone number. We may also collect your email address. We will process this personal information in order to administer our end user registrations and accounts on the OneStop Deliver App, for the purposes of providing our customers and end users with access to and use of the OneStop Deliver App, for the purposes of providing the functionality contained in the OneStop Deliver App (including notifying end users about Jobs), to enforce compliance by our customers and end users with our Terms of Service and the contractual obligations that they owe to us and to meet our contractual obligations to our customers and end users. We will also process this personal information in order to provide our customers and end users with information and assistance about the OneStop Deliver App.
- Data relating to communications between us and end users: When our end users contact us, we will collect and process personal information including the name of the end user, the IP address of the end user and any other personal information that end users provide to us during the communications. For example, an end user may contact us to ask questions about the OneStop Deliver App or to seek technical support. We will process this personal information in order to provide our end users with information and assistance about the OneStop Deliver App.
- Location data: Where you grant the OneStop Deliver App access to location services on your mobile device and, in particular, when you do so at or near one or more nominated container port facilities (Worksites), you acknowledge and consent to us tracking the geolocation of your device from the time that is 2 hours before you are scheduled to attend at a Worksite to collect or drop off a shipping container (Job) or when you manually start that Job via the OneStop Deliver App (whichever is earlier), until the time that you pass the last geofence when leaving that Worksite or when you manually complete that Job via the OneStop Deliver App (whichever is earlier). The location data is made available to our customers and their personnel that require it via our software products and services that are used to manage the global freight and logistics community (OneStop Platforms). Although the OneStop Deliver App includes tools which allow location based monitoring and tracking of end users, any end user of the OneStop Deliver App can prevent their location from being tracked via the OneStop Deliver App by turning off or restricting location based tracking using their device operating system settings. Any end user who wishes to prevent or restrict location based tracking should do so via those settings. If you are engaged by us or you are engaged by another company that is our customer, or that requires your use of the OneStop Deliver App as part of your engagement, you agree to waive any period of notice and must not permit the OneStop Deliver App to access location services on your device while you are not at work or undertaking work related activities. You can disable location services on your mobile device via the settings functionality on your mobile device.
Who we share personal information with
We only disclose personal information to third parties who perform services on our behalf to the extent necessary for them to perform those services. We do not sell personal information to third parties for their own marketing purposes and we only disclose the minimum amount of personal information required. We may disclose personal information that we collect to third parties for all or any of the following purposes:
- For professional advice – when providing information to our legal, accounting or financial advisors/representatives or debt collectors for debt collection purposes or when we need to obtain their advice, or where we require their representation in relation to a legal dispute;
- If we sell the whole or part of our business of the OneStop Platforms or merge with another entity – in which case we will provide to the purchaser or other entity the personal information that is the subject of the sale or merger;
- Where required by law.
Third party websites and platforms
The OneStop Deliver App may include links to, or interface with third party websites and platforms. Our linking to those websites and platforms does not mean that we endorse or recommend them. Where an end user uses the OneStop Deliver App to provide personal information to a third party website or platform, the end user does so at its own risk. We do not warrant or represent that any third party website or platform operator complies with applicable data protection laws. You should consider the privacy policies of any relevant third party websites and platforms prior to sending your personal information to them.
We hold and store personal information that we collect in our offices, computer systems, and third party owned and operated hosting facilities. In particular:
(a) we engage hosting facilities operated by reputable hosting providers;
(b) personal information that is provided to us via email is held on our servers or those of our cloud-based email providers;
(c) personal information is held on computers and other electronic devices in our offices and at the premises of our personnel; and
(d) we hold personal information that is provided to us in hard copy in files and folders in secure locations.
We take reasonable steps to protect personal information that we hold using such security safeguards as are reasonable in the circumstances to take against loss, unauthorised access, modification and disclosure and other misuse and to implement technical and organisational measures to ensure a level of protection appropriate to the risk of accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information transmitted, stored or otherwise processed by us.
For example, we:
(a) only use reputable hosting providers to host personal information;
(b) implement passwords and access control procedures into our computer systems;
(c) perform security testing and maintain other electronic (e-security) measures for the purposes of securing personal information, such as passwords, anti-virus management and firewalls;
(d) maintain physical security measures in our buildings and offices such as door and window locks and visitor access management, cabinet locks, surveillance systems and alarms to ensure the security of information systems (electronic or otherwise);
(e) require all of our employees, agents and contractors to comply with privacy and confidentiality provisions in their employment contracts and subcontractor agreements that we enter into with them;
(f) conduct security awareness training for our employees and development security training for our software developers; and
(g) have data backup, archiving and disaster recovery processes in place.
If you refuse to provide us with personal information
You have the option of not identifying yourself or using a pseudonym when contacting us to enquire about the OneStop Deliver App, but not if you wish to actually use the OneStop Deliver App. It is not practical for us to provide you with the OneStop Deliver App functionality if you refuse to provide us with personal information.
If you disable location services on your mobile device the functionality of the OneStop Deliver App that relies on the tracking of your location will not be available to you.
We do not send unsolicited e-mail in contravention of the Spam Act 2003 (Cth). We will, however, use e-mail in some cases to respond to inquiries or to contact end users. These transaction-based e-mails are automatically generated. Anytime an end users receives e-mail it does not want from us they can request that we not send further e-mail by contacting us via email at email@example.com. Upon receipt of any such request, we will remove the person from our database to ensure that they cease to receive automated emails from us.
Contractors and offshore providers
Provided that we comply with the provisions of Australian Privacy Principle 8 (Cross-border disclosure of personal information), we may transfer your personal information to our contractors and service providers who assist us with providing our products and services to our customers, where we consider it necessary for them to provide that assistance. They are located in Australia.
What we do with personal information we no longer need
Any personal information that we no longer need will be deleted or de-identified.
How to access and correct personal information held by us
Data subjects who wish to access and correct the personal information held by us about them should contact us by email at firstname.lastname@example.org or by post sent to the details in the “Contact Us” section below.
If we are contacted by any person who represents to us that they are a data subject, for security purposes, we will only discuss the personal information that we hold about them with them if they identify themselves accurately and truthfully.
We will handle all requests for access to personal information in accordance with our statutory obligations. We may require payment of a reasonable fee by any person who requires access to their personal information that we hold, except where such a fee would be contrary to applicable law.
Our contact details
Any person who wishes to contact us for any reason regarding our privacy practices or the personal information that we hold about them, or make a privacy complaint, may contact us using the following details:
The Privacy Compliance Officer
1-Stop Connections Pty Ltd
By post: GPO BOX 5321, Sydney, NSW 2001
By e-mail: email@example.com
By phone: 1300 881 055 (Australia) or +61 2 9588 8900 (International)
We will use our best endeavours to resolve any privacy complaint with the complainant within a reasonable time frame given the circumstances. This may include working with the complainant on a collaborative basis or otherwise resolving the complaint.
If the complainant is not satisfied with the outcome of a complaint or they wish to make a complaint about a breach of the Australian Privacy Principles, they may refer the complaint to the Office of the Australian Information Commissioner, which can be contacted using the following details:
Telephone: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001
Date of this policy: 10 October 2023