OCS – Privacy Policy

1. About this Privacy Policy

1.1. Thank you for your interest in the OCS our One Community System. The OCS is provided to you by 1-Stop Connections Pty Ltd (OneStop). The OCS is our One Community System includes aggregated container movement data and related content, including in the form of graphs, reports, statistics and charts. The OCS can be accessed through our homepage at [https://onecommunitysystem.com/] (OCS).

1.2. This Privacy Policy describes how we manage personal information about individuals that is collected and processed by us via the OCS. It describes how we collect, hold, disclose and otherwise process that personal information and the steps that we take to protect it.

1.3. We are committed to complying with our privacy obligations in accordance with all applicable data protection laws, including the Australian Privacy Principles (APPs) contained in Schedule 1 to the Privacy Act 1988 (Cth).

1.4. If we decide to change this Privacy Policy, we will post the updated version on this webpage. Changes will be effective immediately when posted on the OCS and your continued access, browsing or use of the OCS thereafter will constitute your acceptance of the updated version. Our policy is to be transparent about our privacy practices. The date of the most recent version of this Privacy Policy can be found at the bottom of this webpage.

2. Consents

2.1. Users of the OCS (Users) are required to comply with all applicable privacy laws.

2.2. We rely on our Users to obtain all relevant privacy consents and authorisations from any person required by law, in order for the personal information that is provided to us about such persons (data subjects) that is entered by or on behalf of our Users into the OCS to be collected, disclosed and otherwise processed by us in accordance with this Privacy Policy.

2.3. We also rely on Users to ensure that all personal information about data subjects entered into the OCS by or on behalf of our Users that is held by us is accurate, up to date, complete, relevant and not misleading.

2.4. We encourage our Users to ensure that data subjects are familiar with their privacy policies so that data subjects understand how they will collect, use and otherwise process personal information about them, via the OCS or otherwise.

2.5. When you provide us with the personal information of any other person, you must ensure that:

(a) you are authorised by that person to provide their personal information to us;

(b) you have referred them to this Privacy Policy and any relevant Collection Notice and obtained their express consent to OneStop collecting, using and disclosing their personal information in accordance with this Privacy Policy; and

(c) you have complied with the APPs in collecting the personal information.

3. The types of personal information we collect and hold about individuals

3.1. OneStop collects and holds the following personal information:

(a) Content entered into the OCS about data subjects: Certain parts of the OCS may include tools and functionality that provide for the collection of personal information, including contact forms.

(b) Information about Users: We collect contact details of our Users, such as name, email address, company name and contact information. We also collect details of the industry and specific segments our Users operate in.

(c) Data collected using cookies: Our OCS platform uses cookies to distinguish you from other Users of the OCS. This helps us to provide you with a good experience when you browse the OCS and also allows us to improve the OCS. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of the OCS.
  • Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around the OCS when they are using it. This helps us to improve the way the OCS works, for example, by ensuring that Users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to the OCS. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to the OCS, the pages you have visited and the links you have followed. We will use this information to make the OCS and the advertising displayed on it more relevant to your interests.

(d) Information required for the support, maintenance and security of the OCS: In order to support, maintain and supply access to the OCS, we collect and process end user information including IP addresses, email telephone numbers, user access logs, usernames, passwords, log information including information specific to your device or computer (such as system activity, hardware settings, browser type, browser language, your operating system, hardware version, device settings, file and software names and types, mobile network information and device identifiers) and information included in technical support tickets and error messages.

4. How we collect personal information

4.1. Our policy is to not collect personal information by means that are unfair or unreasonably intrusive in the circumstances.

4.2. We collect information about Users and data subjects when they otherwise voluntarily disclose it to us or authorise us to collect it, in order for us to market and operate the OCS and to provide the functionality of the relevant online tool.

4.3. We also collect personal information about people whose personal information is uploaded into the OCS tools (whether by them or others).

5. How we use personal information

5.1. Information about how we use personal information about data subjects is set out below in 5.1.1:

5.1.1 Personal Information about Users of the OCS

(a) How we use and process that personal information:

  • To respond to enquiries made to us via contact forms on the OCS.
  • To provide the functionality of the relevant online tool.
  • To provide Users with information about promotional offers and new products and solutions that we make available.
  • To handle complaints.
  • To investigate security incidents on the OCS.

(b) Our reason for collecting the personal information:

  • Necessary for our legitimate interests (in order to operate and grow our business).
  • Compliance with our legal obligations.

6. Direct marketing

6.1. We may:

(a) use personal information that we have collected about you to identify a product or service that may benefit you;

(b) contact you from time to time to let you know about a product or service that we believe you might be interested in; and

(c) disclose your personal information to our related entities and to our business partners (including third-party facilitators) to enable them to tell you about a product or service that you might be interested in.

6.2. This communication may be in various forms including mail, telephone, SMS, or via email in accordance with the Spam Act 2003(Cth). If you indicated a preference for a method of communication we will endeavour to use that method whenever practicable to do so.

6.3. You may request at any time not to receive direct marketing material when you use our services.

6.4. Simply notify us by using the unsubscribe functionality contained in any email from us or contact us by using the details noted under the “Contact Us” section 15.1 below and we will ensure you no longer receive direct marketing communications from us and our third-party facilitators.

7. Analytics data

7.1. We also collect information about Users known as analytics data such as information about devices accessing the OCS, the amount of time a User spends on the OCS and in which parts of it, browsing actions and patterns, traffic data, and other communications data, and the path navigated through it. However, all such information is de-identified data and not collected in a form that could reasonably be expected to identify an individual. In any event, we only use analytics data for the following purposes:

(a) to help us review, enhance and improve the OCS and our other products and services (for statistical or research purposes); and

(b) to develop case studies and marketing material without identifying any individual.

8. How we hold and secure personal information

8.1. We hold and store personal information that we collect in our offices, computer systems, and third party owned and operated hosting facilities. In particular:

(a) we engage hosting facilities operated by reputable hosting providers;

(b) personal information that is provided to us via email is held on our servers or those of our cloud-based email providers;

(c) we use third party owned cloud-based customer relationship management (CRM) and marketing platform providers to hold personal information about current and prospective users of OneStop products and services;

(d) personal information is held on computers and other electronic devices in our offices and at the premises of our personnel; and

(e) we hold personal information that is provided to us in hard copy in files and folders in secure locations.

8.2. We take reasonable steps to protect personal information that we hold using such security safeguards as are reasonable in the circumstances to take against loss, unauthorised access, modification and disclosure and other misuse and to implement technical and organisational measures to ensure a level of protection appropriate to the risk of accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information transmitted, stored or otherwise processed by us.

8.3. For example, we:

(a) only use reputable hosting providers to host personal information;

(b) implement passwords and access control procedures into our computer systems;

(c) perform security testing and maintain other electronic (e-security) measures for the purposes of securing personal information, such as passwords, anti-virus management and firewalls;

(d) maintain physical security measures in our buildings and offices such as door and window locks and visitor access management, cabinet locks, surveillance systems and alarms to ensure the security of information systems (electronic or otherwise);

(e) require all of our employees, agents and contractors to comply with privacy and confidentiality provisions in their employment contracts and subcontractor agreements that we enter into with them;

(f) conduct security awareness training for our employees and development security training for our software developers; and

(g) have data backup, archiving and disaster recovery processes in place.

9. Disclosure of personal information

9.1. We only disclose your personal information that we collect as follows:

(a) in order to host the OCS, we engage reputable hosting providers who host the OCS on our behalf;

(b) we upload personal information to third party software platforms that provide functionality and services that we use;

(c) when performing contracts, we may outsource certain obligations to third party contractors in accordance with our contractual rights (such as hosting, software development and for research, mail and delivery, security, insurance, professional advisory (including legal, accounting, and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, online competitions, responding to customer queries and complaints or technology services). Professional services carried out by them may require access to an individual’s personal information. We ensure that all staff and contractors are aware of their information security responsibilities, are appropriately trained to meet those responsibilities and have entered into agreements which require them to comply with privacy and confidentiality obligations that apply to personal information that we provide to them;

(d) when providing information to our legal, accounting or financial advisers/representatives or insurers, or to our debt collectors for debt collection purposes or when we need to obtain their advice, or where we require their representation in relation to a legal dispute;

(e) when providing information to our bank or credit agency for payment processing, facilitating credit arrangements, credit reporting or fraud checks;

(f) where a person provides written consent to the disclosure of their personal information;

(g) where it is brought to our attention that specific personal information needs to be disclosed to protect the safety or vital interests of any person;

(h) to avoid prejudice to the maintenance of the law by any public sector agency, including the prevention, detection, investigation, prosecution, and punishment of offences;

(i) for the enforcement of a law imposing a pecuniary penalty;

(j) for the protection of public revenue;

(k) for the conduct of proceedings before any court or tribunal (being proceedings that have been commenced or are reasonably in contemplation);

(l) to facilitate your entry into competitions run through the OCS; or

(m) where required by law.

10. Third party websites

10.1. The OCS may include links to third party websites. Our supply of those links does not mean that we endorse or recommend them. We do not warrant or represent that any third party website operator complies with applicable data protection laws. You should consider the privacy policies of any relevant third party website prior to sending personal information to them.

11. Interacting with us without disclosing personal information

11.1. Any person has the option of not identifying themselves or using a pseudonym when contacting us to make general enquiries about our services.

11.2. It is not feasible to access the OCS on an anonymous basis.

12. Offshore disclosure

12.1. There may be circumstances where we need to disclose personal information that we hold to overseas recipients (e.g. our third-party service providers).

12.2. We will take the necessary steps in the circumstances to ensure that those overseas recipients do not breach the Australian Privacy Principles.

13. What we do with personal information we no longer need

13.1. Any personal information that we no longer need will be deleted or de-identified.

14. How to access and correct personal information held by us

14.1. Data subjects who wish to access and correct the personal information held by us about them should contact us by email at privacy.officer@1-stop.biz or by post sent to the details in the “Contact Us” section 15.1 below.

14.2. If we are contacted by any person who represents to us that they are a data subject, for security purposes, we will only discuss the personal information that we hold about them with them if they identify themselves accurately and truthfully.

14.3. We will handle all requests for access to personal information in accordance with our statutory obligations. We may require payment of a reasonable fee by any person who requires access to their personal information that we hold, except where such a fee would be contrary to applicable law.

15. Our contact details

15.1. Any person who wishes to contact us for any reason regarding our privacy practices or the personal information that we hold about them, or make a privacy complaint, may contact us using the following details:
The Privacy Compliance Officer
1-Stop Connections Pty Ltd
By post: GPO BOX 5321, Sydney NSW 2001
By e-mail: privacy.officer@1-stop.biz
By phone: 1300 881 055 (Australia) or +61 2 9588 8900 (International)

15.2. We will use our best endeavours to resolve any privacy complaint with the complainant within a reasonable time frame given the circumstances. This may include working with the complainant on a collaborative basis or otherwise resolving the complaint.

15.3. If the complainant is not satisfied with the outcome of a complaint or they wish to make a complaint about a breach of the Australian Privacy Principles, they may refer the complaint to the Office of the Australian Information Commissioner who can be contacted using the following details:
Telephone: 1300 363 992
Enquiry form via the Contact us page at https://www.oaic.gov.au/about-us/contact-us
Address: GPO Box 5288, Sydney NSW 2001

This Privacy Policy was most recently updated on 4 September 2023.