Modify settings and columns

Frequently Asked Questions

expand 1-Stop Gateway
News Image    How do I obtain a Direct Debit Request Form (DDR) to complete my registration?
News Image    2015 Price increase
News Image    How do I update my users?
News Image    How to Copy/Replace an ACCEPTED PRA?
News Image    How do I cancel a PRA?
News Image    What does “A PRA has been submitted for this container in the last 7 days” mean?
News Image    What are the 1-Stop Terminal Codes for the terminals that accept PRAs?
News Image    Can I submit a paper PRA?
News Image    Is a PRA required for empty containers?
News Image    What do I need to know if I want to send a PRA through my 3rd party?
News Image    When are the new OOG dimensions required?
News Image    Why does the Vessel Schedule information differ to that given to me by the Shipping Line?
expand Business Intelligence Suite
News Image    How often is the data updated?
News Image    Why is this good for my business?
expand ComPay
News Image    When should I expect the funds in my account?
News Image    How do I login?
News Image    How can a payment be reversed after it has been submitted?
News Image    What's the benefit of using the "Pay Anyone" option in ComPay?
News Image    How is Dual Authorisation set up?
News Image    Can an invoice be overpaid?
News Image    Can I print ComPay invoices?
News Image    How do I register my company to receive credit card payments?
expand ComTrac
News Image    Which Shipping Lines are reporting Dehire data?
News Image    How will the Dehire information show up in my software?
News Image    I'm a ComTrac admin, what can I do?
News Image    How much does it cost?
News Image    Who can see the new ComTrac screens?
News Image    What is Dehire?
News Image    How do I subscribe for container events or vessel schedule/routing feeds?
expand Container Control
News Image    What is Container Control?
News Image    How does Container Control work?
News Image    When does it go live?
News Image    Which shipping lines are onboard?
expand Customer Portal
News Image    Who can apply for access to DPW Customer Portal?
expand Customs Reporting
News Image    I have submitted an OUTTURN but why can't I see it in ICS?
expand DP World Brisbane
News Image    What is Advanced Bookings?
News Image    When is the new terminal in operation?
expand General info
News Image    How do I access the 1-Stop Gateway or VBS?
News Image    I have forgotten my password, how do I obtain a new one?
News Image    I'm an Organisation Administrator, what can I do?
News Image    1-Stop's website is changing. What does it all mean?
expand MSIC
News Image    What is it?
News Image    How soon can I get my MSIC now?
News Image    How long will it take to get an MSIC?
News Image    How do I track my MSIC application?
News Image    What do I need to do if I’ve already got an MSIC from 1-Stop and now need access to another terminal?
News Image    What happens if I've cancelled my card but then realise I need it?
News Image    Which card do I need?
News Image    How do I redo my ESD induction?
News Image    How do I register my company for Maritime Security Identification Cards (MSICs)?
expand Rail
News Image    How do I send Rail Release message?
News Image    What is a Control Message?
expand Shipping Line
News Image    How do I send the Booking List?
News Image    How frequent do Booking lists get sent to 1-Stop?
expand VBS
News Image    What is Advanced Bookings?
News Image    What is a 'No Show'?
News Image    Why do I get the error "Booking for this vessel not allowed" when clicking on "Get Details"?
News Image    What do all the holds mean?
News Image    What do I need to do to pay for my VBS Invoices?
News Image    How Do I Register for VBS Access for DP World Port Botany?

© 2010 1-Stop Connections Pty Ltd A.B.N. 58 102 573 544