Why do I get the error "Booking for this vessel not allowed" when clicking on "Get Details"?

When you go to attach your container to your booking, the system looks up the container number and matches it against the information the vessel schedule.

If the information matches, you’ll be able to attach it.
If not, you’ll get that error message.

Possible mismatching information could be related to the:
    • ETA and ETD
    • voyage number
    • against the vessel that the container is on.

What you can do:
    • When attaching your container, look at the dropdown box on the “vsl/voy” section and select the vessel/voy number that is listed there
    • Contact us so that we can request the terminal to send us an updated vessel schedule


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