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Why can't I make bookings and instead get a message to contact the terminal?

If you are seeing this message:
“You cannot make bookings at this time as your account is either restricted or inactive. Please call the terminal directly to have this rectified.”


It is because you owe payment for 1 or more invoices, and your VBS access has been “Restricted”. 


In this “Restricted” state, you will only be able to login and navigate through the screens to view information.  You won’t be able to make any new bookings. 


To lift this restriction, contact the Terminal’s accounts department and resolve the oustanding amounts.

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