I just accidentally made an incorrect payment, can it be stopped?
Yes, under the follow conditions:
· The ‘Payment Time’ has not passed. ‘Payment Time’ refers to 3:30pm Eastern Standard Time (EST), after the payment was authorized.
· Both the payer and the payee must send 1-Stop Service Desk an email stating they do not wish to pay or receive the funds BEFORE the payment time lapses.
If both emails have been sent to 1-Stop, and a response has not been received by 2:00pm EST, please contact us by phone to ensure that your request is actioned.
· 1-Stop will then take action to stop the payment from being processed. NOTE:
If the Payment Time has passed, then the payment cannot be stopped. You will have to organised the reversal of funds directly with the payee.