I just accidentally made an incorrect payment, can it be stopped?
Yes, both the payer and the payee can now cancel a debit payment in ComPay:
– Just log onto ComPay and Go to Payments -> Cancel payment menu option
– Once you request for cancellation – we will send the request to the other party via email. They are then required to approve or reject the request. Once approved or rejected, you will receive an email.
– You can only cancel before the daily settlement (3:15pm Eastern Standard Time each day).
If the approval of the cancellation does not occur by the settlement time, the payment cannot be stopped. You will have to organised the reversal of funds directly with the payee.