I have submitted an OUTTURN but why can't I see it in ICS?

It’s possible that the message hasn’t made it to ICS and we have to determine where the transmission broke down.

First, please confirm with your provider that OUTTURN message has left your system and has been sent on to 1-Stop.

If your provider confirms that the message has left your system, then 1-Stop will need to investigate.

Please contact our helpdesk and be sure to provide the following details:

  • Date and time that the message was sent.
  • The filename of the OUTTURN message.
  • A copy of the actual content of the message.

Send all these details to:  A team member will then log a support case, provide you with the case number and a resolution.


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