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December Q&A



Questions and Answers


1. Can 1-Stop alert me when my container has been cleared by customs?


Yes, we can. We can advise you whether your container is being held by customs or whether it has been cleared. If you have our ComTrac service, you can request for this alert, and once we get the information from customs we will send you the alert. We can also send you alerts for vessel and container information as well. 



2. I just started my own transport business - what do I need to set up with 1-Stop?


If you have just started your own transport business and need to access the terminal to do container drop offs/pick ups, then you will need to our VBS.

This is an online service that will allow you to make bookings to drop off/pick up containers.


You will also need an MSIC, if you haven’t already got one. Everyone who needs access to the terminal needs to have an MSIC.


You will also need to get 1-Stop Gateway or ComTrac so you can have visibility over what’s happening to your container at the wharf and can submit export PRAs.


You will need to get ComPay – this is an online payment service where you are required to pay for any container storage charges incurred at the terminal.



3. Which container terminals does 1-Stop have information for?


1-Stop has information from all major terminals in Australia. This includes

  • DP World
  • Patrick
  • Hutchison Ports Australia
  • AAT
  • QUBE
  • Flinders Port

The information ranges from vessel arrivals and departures to container tracking among other things. You can access this information in both the 1-Stop Gateway and ComTrac



4. Can I reuse my empty import container for export?


Yes you can. You are able to do this via our Container Control service, and the shipping line will be notified too so you don’t have to wait on an email response or a call back. 



Want to speak to someone?  Contact us at any time. Find out how >>



Created: Tuesday, 01 December, 2015 11:11 AM
Last Modified: Tuesday, 01 December, 2015 11:13 AM

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