1-Stop Connections (1-Stop) conducted a survey of its customers in October 2011.  All of the questions addressed issues of customer satisfaction and topics included the perception of phone and email interaction.  The survey respondent segments were Stevedore and non-Stevedores, and were invited to leave comments and suggest an area for improvement.  The survey showed:

• Those who indicated that they contact 1-Stop via email-only gave an overall higher rating on the quality of service
• Generally respondents rated 1-Stop’s Customer service over the phone as polite and attentive
• Respondents viewed 1-Stop’s email service as polite and knowledgeable
• The responses to the questions given were quite different compared to 2010 survey where they rated 1-Stop’s service as courteous and professional and lacking in knowledge

Read the full report here.